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Siamo Recruitment a division of Siamo Group
Coalville
First Line Manager (Afternoon shift) Needed for Bardon Hill, Coalville £33,075 plus shift bonus Are you looking for a role where you can become a fully valued member of a team , if you have proven experience planning, organising, leading and motivating your team to deliver outstanding performance then this could be the role for you. Sunday to Th
Job Source: Siamo Recruitment a division of Siamo GroupSiamo Recruitment
Markfield
First Line Manager (Afternoon shift) Needed for Bardon Hill, Coalville £33,075 plus shift bonus Are you looking for a role where you can become a fully valued member of a team , if you have proven experience planning, organising, leading and motivating your team to deliver outstanding performance then this could be the role for you. Sunday to Thurs
Job Source: Siamo RecruitmentFranklin Fitch
Loughborough
Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client’s dynamic team as a First Line Support Key Responsibilities: Provide first/second line technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and s
Job Source: Franklin FitchDistinct Recruitment
Nottingham
You will be experienced and enthusiastic at delivering 1st line IT support. Day to day you will be providing standard 1st Line Support duties to all users across the UK, ensuring to build rapport and maintain strong relationships. Based in Nottingham City Centre 35-hour week, shift rota between 6am to 7pm Salary is £27,000 with £5k on-call bonus 25
Job Source: Distinct RecruitmentKelly Services
Nottingham
Job Title: Second Line Support AnalystLocation: Beeston, NottinghamSalary: £12 per hour (rising to £13.80 after 12 weeks)Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions. They ar
Job Source: Kelly ServicesKlickstarters
Derby, England, United Kingdom
Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Based Derby Handling incoming support via phone, email and chat Res
Job Source: KlickstartersHenry Blue
Loughborough, Leicestershire
Location: Loughborough Job Title: First Aider We are working with a FE College that is looking for a First Aider to start ASAP. Responsibilities First aid Experience First aid trained and experience with first aid Qualifications Must have first aid qualification Henry Blue is dedicated to safeguarding in education so you must hold and enhanced DBS
Job Source: Henry BlueHenry Blue
Loughborough
Location: Loughborough Job Title: First Aider We are working with a FE College that is looking for a First Aider to start ASAP. Responsibilities First aid Experience First aid trained and experience with first aid Qualifications Must have first aid qualification Henry Blue is dedicated to safeguarding in education so you must hold and enhanced DBS
Job Source: Henry BlueNottingham
First Line AnalystRate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6ATContract 3 MonthsJob Description:FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00Day to day duties and expectations
Call taking across multiple contracts.
Queue management
Good time keeping (scheduled adherence)
Contacts per day; 30 for full time. 15 for Part time.
Average handling time; 8 Minutes
100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare)
90% quality scores target
To deliver outstanding service by understanding users' IT and business needs
To provide centralised advice and support to customers in line with contractual arrangements.
Flexible working approach due to working hours.
Be able to deal with upset users from all levels of the business.
Provide a single point of contact for contract users.
Develop and maintain rapport with end users
Able to differentiate between numerous customer applications.
Skills/experience are required in detail.
Good communication skills
Able to use active listening skills to know what users are asking.
Proven customer service skills
Positive, enthusiastic, and supportive
Ability to work under pressure.
Effective keyboard skills
Ability to take ownership of incidents and resolutions.
Be able to talk and type.
Good troubleshooting/ problem-solving skills.
Basic IT knowledge-Microsoft products, Word, Excel, and Outlook.
Next StageConversation with a recruiter to assess suitability.Start DateASAPInterested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Email Alert for First Line Analyst jobs in Nottingham
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