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Job Source: RECARDO GROUP LIMITEDSearchability
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Job Source: Express RecruitmentHAYS
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Job Source: HAYSDerby, England, United Kingdom
Service Desk Analyst
We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team.
First Line IT Support
Based Derby
Handling incoming support via phone, email and chat
Resolving technical issues promptly
Communication skills
Technical background
To apply please call 01244 739 999 or email [email protected]
WHAT YOU WILL BE DOING?
We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge.
The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT / Technology, with a focus on delivering a top rate service to our clients.
WE NEED YOU TO HAVE…
Good academic background in IT
Excellent customer service skills
Excellent communication skills
Experience in a similar role providing technical support
Knowledge of Microsoft windows operating systems and Office 365 suite
Problem solving skills
Customer focused mindset
TO BE CONSIDERED…
Please either apply online or by emailing me directly to [email protected] . For further information please call me on 01244 739 999 / 07719051883. I can make myself available from 7am until 10pm. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS
First Line IT Support - 1st Line / Customer Service / Microsoft Windows / Office 365 / Cloud
Email Alert for Service Desk Analyst jobs in Derby, England, United Kingdom
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