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Bright Purple
Edinburgh
Customer Success Manager Remote (Scotland) How would you like to work for one of Scotlands leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. Youll be joining a remote first working environment with som
Job Source: Bright PurpleCathcart Technology
Edinburgh
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. Th
Job Source: Cathcart TechnologyChoice Consultants
York Place
Our client is a market leading technology based organisation operating in the residential letting sector. They currently require a Customer Success Manager based in Edinburgh to focus on client satisfaction, product engagement and identifying new and existing sales opportunities. The Client * Market leading PropTech business looking for a Custome
Job Source: Choice ConsultantsCathcart Technology
Edinburgh, Scotland, United Kingdom
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. Th
Job Source: Cathcart TechnologyMAPAL Group
Edinburgh, Scotland, United Kingdom
MAPAL Group is looking for a United Kingdom based Head of Customer Success As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. You will play a critical role in driving customer satisfaction, loyalty, and advoc
Job Source: MAPAL GroupMAPAL Group
Edinburgh, Scotland, United Kingdom
MAPAL Group is looking for an Edinburgh based Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer s
Job Source: MAPAL GroupPertemps Falkirk
Livingston
Job Title: Customer Account Manager Location: Livingston Hours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working) Salary: Competitive Report To: Sales Manager Function: Commercial Profile We are lucky to be working with one of the world's leading manufacturers of Nickel, Titanium and Steel alloy forgings for the aeros
Job Source: Pertemps FalkirkRussell Taylor Group Ltd
Donibristle
Do you have Customer Service experience in an office environment? Would you like to join a friendly team? Then this may be a great opportunity for you! What's in it for you? • 25 days annual leave, • Option to buy/sell 5 days a year, • Advanced calibration training, • Personal development training, • Healthcare cash plan, • Flexible workin
Job Source: Russell Taylor Group LtdEdinburgh, Scotland, United Kingdom
Customer Success Manager
Remote (Scotland)
Up to £50k
We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll facilitate onboarding, platform delivery, and ensure excellent ongoing support for customers. Additionally, you will act as advocates within the company, gathering feedback and advocating for product improvements based on customer input.
Ideal Skillset
5+ years experience in a similar customer success or account management customer-facing role in software/SaaS.
• Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations.
• Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP).
• Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
• Ability to grasp a deep technical understanding of company offerings and product architecture.
• Track record of successfully managing technical projects, setting priorities, and collaborating with cross-functional teams.
Day to day
Managing the end-to-end customer experience from onboarding, implementation, and wider adoption.
• Building strong long-term relationships with customers to foster retention and growth, understanding their needs and goals, and finding solutions to their challenges and pain points.
• Developing a deep understanding of our product and customers, how they use it, and how it can be utilised to help them succeed.
• Proactively supporting customers by anticipating their needs, addressing issues promptly, and providing guidance and best practices.
If you would like to find out some more please apply, or contact Craig at [email protected]
Customer Success Manager jobs in Edinburgh, Scotland, United Kingdom
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