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Cathcart Technology
Edinburgh
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. Th
Job Source: Cathcart TechnologyChoice Consultants
York Place
Our client is a market leading technology based organisation operating in the residential letting sector. They currently require a Customer Success Manager based in Edinburgh to focus on client satisfaction, product engagement and identifying new and existing sales opportunities. The Client * Market leading PropTech business looking for a Custome
Job Source: Choice ConsultantsNet Talent
Edinburgh, Scotland, United Kingdom
Customer Success Manager Remote (Scotland) Up to £50k We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our plat
Job Source: Net TalentBright Purple
Edinburgh
Customer Success Manager Remote (Scotland) How would you like to work for one of Scotlands leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. Youll be joining a remote first working environment with som
Job Source: Bright PurpleMAPAL Group
Edinburgh, Scotland, United Kingdom
MAPAL Group is looking for a United Kingdom based Head of Customer Success As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. You will play a critical role in driving customer satisfaction, loyalty, and advoc
Job Source: MAPAL GroupBarchester Healthcare
Edinburgh
FTC- 12 -18 months. Exciting new opportunity for an experienced and passionate System Implementer to join the Barchester family. Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK. The CRM System implementer
Job Source: Barchester HealthcareSecurity Cleared Jobs
Edinburgh, City of Edinburgh, United Kingdom
Job Description Summary As a Software Delivery Manager at GE Digital, you'll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, technical support, renewals, outcome attainment, and customer advocacy, with a Digital focus. You'll also be responsible for departmental operations planning a
Job Source: Security Cleared JobsOctagon Group
Livingston
An exciting opportunity has become available for an Embedded Software Engineering Manager for a world leading research and design company in Livingston, West Lothian. They develop high-tech products for a range of industries with the R&D team always pushing boundaries to create innovative technology! Key responsibilities of the Software Engineerin
Job Source: Octagon GroupEdinburgh, Scotland, United Kingdom
The company:
I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager.
The role:
You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented.
This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and, along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too.
The role is fully remote, however they are really looking for someone from the central belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month).
What’s required:
** A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery
** Having worked for a Software or SaaS business (SaaS ideally)
** An understanding of the full software development lifecycle
** Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations
** Agile delivery experience (beneficial)
** Experience of implementing a software or data product
** Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients
** Cloud experience such as AWS, Azure or GCP (desirable)
This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product.
If interested, please apply or call Hamish at Cathcart Technology.
Customer Success Manager – Software Implementation jobs in Edinburgh, Scotland, United Kingdom
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