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EMIS Health
Newport
Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resol
Job Source: EMIS HealthHarnham - Data & Analytics Recruitment
Southampton
CUSTOMER ANALYST UP TO £50,000 + BENEFITS LONDON This leading retailer is looking for their next Customer Analyst to work across within a large data team of all disciplines. As a Customer Analyst you will be making sure that this company retains it's prestigiousness from both new and existing customers, whilst ensuring the brand stands out from it
Job Source: Harnham - Data & Analytics RecruitmentNET Recruit
Eastleigh
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest pri
Job Source: NET RecruitHays Specialist Recruitment Limited
Southampton
Your new company With a clear future-forward vision, my client strives to inspire you to achieve more than you ever thought possible. Their knowledgeable teams are dedicated to delivering the best possible solutions to help your business thrive, no matter what challenges you face. They believe in reducing complexity, modernising the workplace, and
Job Source: Hays Specialist Recruitment LimitedWorkshop Recruitment
Eastleigh
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be working within a contact centre environm
Job Source: Workshop RecruitmentWorkshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be working within a contact center environm
Job Source: Workshop RecruitmentTate
Eastleigh
Customer Support Specialist - Hedge End - £24,500 - full time hours - office based - Hybrid role working from home 2 days a week We are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking for an additional person to join their team. They require an exceptionally
Job Source: TatePlatinum Recruitment Consultancy
Chandler's Ford
Role: Application Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Application Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service cal
Job Source: Platinum Recruitment ConsultancySouthampton
Customer Support Analyst Location: Southampton Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations
Acting as a first point of contact for customer calls
Use the internal system to log and update calls
To support with software related issues
Providing regular updates when required to relevant parties- both internally and to customers
Acting as an escalation point to resolve and troubleshoot complex issues
Documenting all aspects of the work using the internal system
Collaborate with 3rd party supplier
To provide support to customers from start to completion
Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
Support with the roll out of new software/hardware releases
As a Customer Support Analyst you will have / be 2 years + in technical helpdesk support role.
To be self-motivated and a contributing member of the team
Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
Good time management.
Ability to work under pressure.
NVQ1/GCSEs and above (or equivalent) in key competencies
Excellent Customer Service Skills
A good understanding of IT based systems
Ability to work in a pressurized environment
Problem analysis/problem solving
Must be able to communicate effectively with all levels of users.
Great problem-solving skills and a desire to achieve
High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap
customer support analyst jobs in Southampton
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