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Signature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentYolk Recruitment Ltd
Newport
Customer Service Advisor An opportunity for a dynamic individual to join a global manufacturer, if you are passionate about optimising the online customer experience, to join a growing e-commerce business. This role involves supporting and coordinating various aspects of e-commerce delivery to ensure exceptional customer satisfaction. The company
Job Source: Yolk Recruitment LtdSequence HQ
Cardiff
Job Description Salary - £22,500 per annum Location – Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours – Mon – Fri, 8:30am – 5:00pm (1 hour lunch) Employment Type – Full-time, permanent We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culve
Job Source: Sequence HQSearch
Cardiff
Customer Service AdvisorMay start dates£12p/h, weekly payTemp to PermFull Time 35 hours a week Hybrid Our customer service team are the heart of what we do. It's a very busy and fast paced team but they deliver and extremely high level of customer service to our customers. You will make the most of every interaction, responding to customer's querie
Job Source: SearchSearch
Cardiff
Customer Service AdvisorApril/May start dates£11.44-£14 per hour DOE, weekly payTemp to PermFull Time Our customer service team are the heart of what we do. It's a very busy and fast paced team but they deliver and extremely high level of customer service to our customers. You will make the most of every interaction, responding to customer's querie
Job Source: Searchwild recruitment
Cardiff
Do you have a passion for customer service and believe you can provide an excellent experience?Someone who has a great attention to detail and enjoys being organised? If so, look no further. Our client that is the leader within their field and are looking for individuals with customer service experience that will provide support to their Business E
Job Source: wild recruitmentAdecco
Cardiff
Job Title: Customer Service Advisor Contract Type: Temporary Salary: £11.66 per hour Working Pattern: Full Time Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66. As a Cust
Job Source: AdeccoBlue Arrow
Cardiff
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.They are looking for experienced Hybrid Customer Service and Call Centre Advisors to join their team in Cardiff.It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. * Salary:
Job Source: Blue ArrowCardiff
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
Comply with the expectations of customers.
Ensure they are consistently achieving or exceeding Service Level Agreements (SLA’s).
Provision of multi-channel information services.
Provision of accurate, meaningful, and consistent information to support to our customers.
Listen patiently, empathise with the caller’s situation and convey a genuine desire to help
and support.
Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.
Work with colleagues to ensure the highest level of customer satisfaction.
Ensure continuous service improvement, initiating, and responding to change in a positive manner.
To undertake effective research on a range of topics to fit with deadlines.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
Proven experience of delivering a service which provided a supporting role;
Working as part of a team;
Providing telephone, online, email and live chat information;
Researching, collecting and recording data evidence;
IT literate with full working knowledge of MS Office Suite and use of windows-based databases;
Planning and co-ordinating own workload;
Excellent communication and interpersonal skills;
Strong decision-making abilities;
Ability to empathise with people at all levels;
Ability to manage and resolve complaints;
Emotional resilience.
EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Customer Service Advisor jobs in Cardiff
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