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Reed
Birmingham
A truly fantastic role has become available for one of my most amazing clients based in Redditch. After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded. This role is working within a global manufacturing business with a supe
Job Source: ReedThe Sterling Choice
coventry
Job Description Job Title: Senior Customer Service Representative Location: Coventry Salary: Up to £38,000 Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative. Why this company? Our client believe in
Job Source: The Sterling ChoiceCast UK Limited
Tamworth
Senior Customer Service Advisor Tamworth Competitive Salary & Benefits Role Profile: Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer s
Job Source: Cast UK LimitedThe Sterling Choice
coventry, england, United Kingdom
Job Title: Senior Customer Service Representative Location: Coventry Salary: Up to £38,000 Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative. Why this company? Our client believe in putting our custo
Job Source: The Sterling ChoiceReed
Coventry
REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a 6 months FTC basis. Customer Support - Coventry based organisation, offering hybrid working. 35 hours per week – 9:00 – 17:00 (1 hours lunch) Monday – Friday £21000PA As
Job Source: ReedReed
Coventry
REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a temporary basis with the potential for a permanent role. Customer Support - Coventry based organisation, offering hybrid working. 35 hours per week – 9:00 – 17:00 (1 hou
Job Source: ReedStonewater
Nuneaton
Are you passionate about ensuring service delivery that allows people to thrive and live their best lives? Do you care about providing services that you would want your loved ones to experience? Do you love the challenge of delivering against KPIs? If yes, then we’d love to hear from you! Here at Stonewater, we have an exciting opportunity for a We
Job Source: StonewaterReed
Redditch
A truly fantastic role has become available for one of my most amazing clients based in Redditch. After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded. This role is working within a global manufacturing business with a supe
Job Source: ReedBirmingham
A truly fantastic role has become available for one of my most amazing clients based in Redditch.
After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded.
This role is working within a global manufacturing business with a superb reputation with aftersales and customer service.
You will become the Head of the Customer Service function which is a team of 20 based in Redditch which includes multi-functional teams with a customer service, admin and systems focus.
What is on offer:
Salary = Circa £75,000 per annum plus 15% objective based bonus
Benefits = Hybrid working, competitive pension contribution, free parking, private healthcare based on job grading and many more benefits as expected from a global, corporate business
Main purpose of this role:
To be responsible for cross business unit, global customer support strategy. Develop and maintain external customer and channel partner relationships. Lead and resolve customer complaint and regional support related issues.
Responsibilities include:
Provides input on customer support strategies in collaboration with business leadership targeting optimum growth.
Collaborate between business units and regional teams to develop Customer Support communication plans for new business and product launches.
Recognizes and coordinates the resolution of support related issues that may impact organizational and customer success.
Leads special projects that have cross regional implications.
Understand market trends and product applications in identified market to drive Customer Support decisions and priorities.
Lead the analysis, measurement, and reporting of Customer Support initiatives across brands, channels, regions, products, etc.
Assist with development of Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets.
Recruits, selects, develops, manages, motivates, coaches, and mentors managers; provides guidance and direction on problems and issues; delegates work assignments considering employee skills and development needs.
Assist with the Development and execution of the Customer Support Strategy for the business
Manages a team of Customer Service Representatives and Supervisors and resolves most complex business problems for those on the team
Full job description will be provided to candidates with a successful application.
The ideal candidate for this role:
Will have previous Customer Service Management and ideally Head of Department experience of a multi-function customer service department
Will ideally of managed a global customer service strategy
Has worked for a manufacturing or product focused business, rather than service business
Knowledge of Export is a big advantage
Proven experience of prioritising and resolving channel development opportunities
Ensures accountability across the team and holding self and others accountable to meet commitments
Willingness to take on new opportunities and challenges
Must be highly collaborative
Can make sense of complex and high quantity of information
Develops talent within the team
Cultivates innovation
Therefore if you feel you match the criteria above and would love a challenge role, in a stable company that looks after it’s staff, then this is the role for you!
Senior Customer Services Manager jobs in Birmingham
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