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Service Manager

Bingley

Service Manager Salary: £30k - £40k, Dependant on Experience Location: Bingley, West Yorkshire Permanent Opportunity The Service Manager will receive some amazing benefits:

25 days holidays + Bank Holidays

No weekends!

Free Parking

Progression and Training provided throughout the business

Growing and forward-thinking company

The client is looking to grow their service and scheduling team due to exponential expansion within their industry and increasing their reach to potential customers. This is an amazing opportunity for someone who wants to step into a friendly team to provide direction and support in providing the best possible service, first time. If you are an experience planner/scheduler and have managed workloads and people, then this could be an exciting opportunity to continue your development and work alongside a team of experts, so you can continue to further your ambitions. The Key Duties of the Service Manager

Organise, schedule, and monitor our fast growing nationwide installation team, focusing on forward planning, ensuring effective route efficiency & reacting quickly to any changes to the planned schedules

Manage our team of installation schedulers to maximise efficiencies and drive installation numbers, whilst maintaining customer service levels

Prioritise team workload to ensure delivery of excellent customer service to the required KPI's and SLA's

Producing and analysing daily, weekly & monthly reports for the senior management team

Monitor compliance with KPI's and SLA's and take corrective action where these are not being achieved

Managing a small subcontractor network in limited areas

Liaise with installers and customers over the phone

The Key Requirements of the Service Manager

Previous telephone-based customer based experience is essential

Previous experience in a scheduling management role would be highly desirable

Well developed people management skills

Strong/in depth knowledge of UK geography and postcode areas for planning engineers' workloads and routes to optimise efficiency is essential

Customer focused approach to all work

If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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Service Manager jobs in Bingley

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