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Anderson Scott Solutions Ltd
Birmingham
Client Experience Advisor Salary basic up to £30,000 pa Birmingham My client is a manufacturer of high-end hardware and interior design products. They supply all across the UK, Europe and US. They have a team of expert designers who provide exquisite service to ensure their customer receives the exact product they desire with the tiniest detail wi
Job Source: Anderson Scott Solutions LtdSarah Harvey
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6 Months Fixed Term Contract, hybrid working after the initial 6 week training and induction programme. £17.79 per hour PAYE and £23.40 Umbrella. A leading player in the automotive is seeking to appoint a team of experienced customer service advisors to work on a 6 month project as Client Experience Advisors. When working in the office, the normal
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Job Source: ReedDirect Line Group
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Job Source: The Curve GroupBrellis Recruitment
Warwick
Customer Care Advisor We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services. The successful candidate will be required to provide effective and efficient support t
Job Source: Brellis Recruitmentcoventry, england, United Kingdom
Order Ref: 39151
Position Title : Customer Experience Advisor
Duration: 8 Month Rolling Contract
Location: Whitley
Division: Sales & Marketing
Position Description:
As a Customer Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service.
You will be responding to customer's enquiries and complaints on our exciting vehicle line up and products.
You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
You will also be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.
Skills Required:
Customer Service
Computer-Literate
Timekeeping
Skills Preferred:
You'll also be responsible for: Managing customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms
Being a knowledgeable expert in the Clients' brands and products
Identifying prospect customers and generate leads to the Retailer network
Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
Acting as a role model for the Clients' Values, Customer First Principles and Behaviours
Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
Providing support to the Retailer network to assist them in achieving a best in class service, driving customer loyalty and retention
Ensuring the Retailer network follow all of the correct processes and procedures
Supporting ongoing marketing activities, working closely with the Marketing team
Achieving positive results that generates high Customer Satisfaction
Experience Required:
Strong stakeholder negotiation skills
Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
Results orientated with a determination to make things happen
Clear demonstration of a Customer First mind-set in everything you do
Ability to identify opportunities for improvements and implement change
Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
Ability to understand, interpret and action improvements
Strong decision making and problem solving skills
Ability to make quick and competent decisions
Experience Preferred:
Call Centre experience
Additional Information:
10 2/4 week initial training is on site in Coventry.
After this period, providing the business is happy with performance the candidate can work remotely 3 days a week.
The two office days are Tuesday and Wednesday - subject to change.
Customer Experience Advisor jobs in coventry, england, United Kingdom
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