Technical Support
Hatfield
Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role?
SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope.
Principal Duties include:
Answering incoming Technical Queries received by phone or email for all UK revenue streams.
Provide technical support/advice to the Customer Services department
Provide technical support/advice to the External Sales & Specification team
Assist with the development of our eCommerce platform where required.
Ensure the Technical Portal is kept up to date and allocation of requests is issued to the Site Technicians in a timely manner.
Assist/conduct practical internal product testing
Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame etc.
Assist with all UK-owned product line testing requirements Report and investigate any product complaints, this may include site visits
Contribute to keeping an up-to-date technical library
Assisting in any other ad hoc duties required when they arise
Work as a collective unit covering absence and supporting others
Keep equipment infinity log & ensure calibration requirements/dates are adhered to.
Core Competencies
Relevant qualifications and experience for the role.
Technical appreciation for product and application within construction
Strong interpersonal skills both oral and written
Demonstrates strong initiative and energy to succeed and deliver
Understands the need for change and embraces it with positive energy
Capable of using numerous computer packages including Microsoft Office
An eye for detail encourages change within the department.
Appreciation and understanding of CAD software would be an advantage, but not a requirement.
Our Client is seeking someone who has the drive and ambition to succeed and can offer a full continued training and development program.
Location: Hertfordshire - Office Based
Salary: Negotiable Dependent on Experience
Benefits 26 days holiday per year, plus 8 statutory bank holidays
Group pension plan
Group health care cash plan scheme
Group profit share
Continued training and development
Free car parking