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Greenfield I T Recruitment
Northampton
Application Support Analyst – Job opportunity 1st – 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple s
Job Source: Greenfield I T RecruitmentThe Curve Group
Wellingborough, England, United Kingdom
Applications Support Analyst Wellingborough location. Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to deliver new systems and processes to bring together existing applications within a Microsoft environment
Job Source: The Curve GroupThe Curve Group
Wellingborough
Applications Support Analyst Wellingborough Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to deliver new systems and processes to bring together existing applications within a Microsoft environment. This will
Job Source: The Curve GroupDataCareers
Central Bedfordshire, England, United Kingdom
Role: Application Support Analyst (Payments software) Location: Luton (with potential to become hybrid after probation period) Salary: £30,000 – 35,000 + a comprehensive range of Employee Benefits Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA’s etc. Why Apply: This rol
Job Source: DataCareersDataCareers
Central Bedfordshire, England, United Kingdom
Role: Application Support Analyst (Payments software) Location: Luton (with potential to become hybrid after probation period) Salary: £30,000 - 35,000 + a comprehensive range of Employee Benefits Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc. Why Apply: This rol
Job Source: DataCareersCivica
Luton, England, United Kingdom
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champio
Job Source: CivicaAshdown Group
Northampton
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate
Job Source: Ashdown GroupAshdown Group
Northampton
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £40,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate
Job Source: Ashdown GroupMilton Keynes
Job Title: Application Support Analyst
About Us:
Our client is a leading provider of innovative software solutions tailored to meet the needs of the higher education sector. With a commitment to excellence and a passion for transforming the student experience, our client is dedicated to empowering institutions with cutting-edge technology. Join our client's team and become part of a dynamic environment where your skills and expertise will contribute to shaping the future of education.
Summary:
As an Application Support Analyst, you will play a pivotal role in ensuring the smooth operation of our client's software solutions. You will be responsible for providing technical support to end-users, troubleshooting issues, and implementing solutions to enhance system functionality. This role offers the opportunity to work closely with cross-functional teams and make a significant impact on the success of our client's products.
Responsibilities:
Resolve logged calls according to agreed internal/client SLAs
Prioritize and manage client support requirements effectively
Escalate tickets to relevant teams when necessary
Maintain accurate client records
Flag and escalate potential SLA failures promptly
Log incoming email support requests accurately
Communicate effectively with Project and Account Managers
Provide timely updates to clients on ticket status
Technical Skills:
Basic IT infrastructure understanding
Knowledge of relational databases
Experience with Microsoft SQL Server
Basic SQL query writing skills
HTML/CSS knowledge
Strong problem-solving abilities
Proficient documentation skills
Personal Skills:
Active listening and questioning skills
Effective verbal and written communication
Exceptional customer service skills
Proficient problem-solving abilities
Strong time management and organizational skills
Benefits:
Joining a close, friendly team
Working within an exciting industry
Performance-based bonus scheme
25 days holiday allowance (annually) plus public holidays
Company contribution to pension
Excellent training and continued support
Potential for further development
Company portal of staff benefits, including private health care, life assurance, personal development, cinema tickets, retailer discounts, and more.
If you are passionate about client satisfaction, thrive in a dynamic environment, and are eager to contribute to Kinetic's mission of transforming higher education, we want to hear from you! Apply now to join their team and be part of a movement that's shaping the future of education.
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Application Support Analyst jobs in Milton Keynes
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