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Trinity Resource Solutions
High Wycombe
Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centreIf you're looking for a company with great benefits and culture - then please apply! What's in it for you? 10% Bonus 25
Job Source: Trinity Resource SolutionsZachary Daniels
Reading
Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a market leader in their industry and are recognised for delivering a high level
Job Source: Zachary DanielsAdditional Resources Ltd
Wokingham
Customer Services Manager Location: Wokingham, Berkshire Salary: £46k - £54k (DOE) + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Customer Services Manager , you will manage and lead the customer servic
Job Source: Additional Resources LtdS4 Personnel
slough, england, United Kingdom
Ref: 3841 Job Title: Customer Service Manager (Hybrid) Location: Slough Salary: £38,000 - £42,000 plus excellent benefits Hours: 09.00 – 17.30 (Monday to Friday) Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be s
Job Source: S4 PersonnelQHQ Ltd
London Area, United Kingdom
Our Client is a leading and very successful brand, selling Men’s and Women’s high fashion. They have an opening for an experienced Customer Services Manager to join their team. This is a challenging role requiring experience, excellent customer service skills, and the ability to manage or escalate situations as required. Managing a team of 4 the Cu
Job Source: QHQ LtdAnne Louise Boutique
guildford, england, United Kingdom
LOCATION – GUILDFORD ALB is a fast growing fashion brand looking for a customer service manager. As ALB grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role. ROLES AND RESPONSIBILITIES • Manage customer enquiries via all platforms including Shopify Inbox and social media chan
Job Source: Anne Louise BoutiqueLanguage Recruitment Services Ltd
Windsor
Customer Service Manager Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG20780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area. The successful candidate will play a pivotal role in
Job Source: Language Recruitment Services LtdZachary Daniels
Reading
Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a...
Job Source: Zachary DanielsSlough
Ref: 3841
Job Title: Customer Service Manager (Hybrid)
Location: Slough
Salary: £38,000 - £42,000 plus excellent benefits
Hours: 09.00 - 17.30 (Monday to Friday)
Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be supporting, motivating, and coordinating the workload for the team whilst ensuring timeframes and KPI’s are met.
Main Responsibilities:
Manage, support and coordinate the work of the Customer Service team, motivating individuals to meet professional and personal development goals
Instil a strong customer service culture and keep the team focussed on resolving complaints within the required timeframes, balancing fair outcomes for customers and commercial outcomes for the business
Carry out reviews to ensure complaints are handled within guidelines and timescales and that responses to customers are clear and demonstrate that a thorough investigation has been undertaken
Ensure KPI’s and Quality Audit results are consistently achieving expectations
Ensure any risks are managed through the timely completion of departmental controls
Act as escalation point for complaints referred to the Financial Ombudsman Service or any legal cases
Ensure relevant statistical information is produced, collated, and analysed to assist in evaluating the efficiency of the team and to inform resource allocation/service improvements
Work with other departments to maximise customer satisfaction
Experience:
3 years’ experience in a management position preferred
Complaint handling experience required
Demonstrable experience in managing a team of complaint handlers/team leaders
Have experience of turning around under performing teams and managing a highly effective operation
Please only apply if you match all of the above criteria.
S4 is acting as an agency for this role.
At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.
Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.
Customer Service Manager jobs in Slough
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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