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Ultimate Banking
Hinckley, England, United Kingdom
This is a great opportunity to work for a highly customer focussed and established mortgage and savings provider where you will be putting the customer first, in a progressive role. Reporting to the Head of Customer Operations, the Customer Outcomes Manager is a new role to the business and will be responsible for customer outcome and quality measu
Job Source: Ultimate BankingAmbis Resourcing
Nottingham
Are you stuck in ERP support but want to do more for your customers? You like helping customers but the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal with customers finding out what issues
Job Source: Ambis ResourcingAstute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedMorson Talent
Derby
Role Title – Commercial Manager – Customer Salary - £55,000 - £65,000 Locations – Derby or Manchester (Hybrid) We are now recruiting for the exciting role of Commercial Manager – Customer, to be involved in an industry leading, cutting-edge project for a new type of power station. We are Rolls-Royce SMR and we're doing something that's never been d
Job Source: Morson TalentAlexander Steele Recruitment
leicestershire, england, United Kingdom
Customer Account Manager Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – East Midlands & East Anglia Up to £40k + car allow + 20%
Job Source: Alexander Steele RecruitmentMacildowie Recruitment and Retention
United Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position. THE ROLE & YOUR RESPONSIBILITI
Job Source: Macildowie Recruitment and RetentionJames Recruitment
Leicester
Customer Account Manager -Leicester offices - Technical / Sports / Motor / Commercial vehicles / Service parts Adviser up to £27,000 plus bonus and excellent benefits - Our client a leading commercial automotive business are currently seeking an account manager who will be responsible for ensuring that orders are processed correctly and on time to
Job Source: James RecruitmentWowcher
Derby, England, United Kingdom
Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousa
Job Source: WowcherLoughborough, Leicestershire, United Kingdom
£ Competitive
Job Description Summary
As a Customer Fulfillment Manager you will be responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. This position includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. You will be responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. You will function with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Main Responsibilities: Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Required Qualifications: Established project management and planning skills.
Experience in the Services & Customer Order and Fulfillment.
Experience with SAP PMX.
Desired Skills: Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Client-facing skills.
Additional Information
Relocation Assistance Provided: No
Customer Fulfillment Manager jobs in Loughborough, Leicestershire, United Kingdom
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