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membershipbespoke
United Kingdom
Job Title: Customer Service Manager Contract: Part-time (25-30 hours per week, ideally across Mon-Fri) or Full Time (37.5 hours per week) Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings Salary: £24,000 - £28,000 pro rata Start Date: Asap Duration: 12 months FTC (with plans to convert to
Job Source: membershipbespokeViking
Leicester
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (
Job Source: VikingMacildowie Recruitment and Retention
Hinckley
THE OPPORTUNITY: Macildowie have a fantastic opportunity for a Customer Service Credit Controller role based in Hinckley. Are you a dynamic team player with excellent communication skills and a keen eye for detail? If so, we have the perfect position for your talented skillset.As a Customer Service Credit Controller, you'll be at the forefront o
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good
Job Source: Macildowie Recruitment and RetentionVictor de Banke
Market Harborough
ShoeString is a small family run business manufacturing and distributing shoe care, laces and insoles to a multitude of retailers including independents, ecommerce retailers, manufacturers and high street chains. We are seeking someone with a bubbly personality who is great on the phone and a great problem solver. Do you have a can-do attitude who
Job Source: Victor de BankeSytner Group
Leicester
About the role We have an exciting opportunity available for a motivated Customer Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day. This role will be based at our head office as a full-time position. Situated at our Head office near Fosse Park, Leiceste
Job Source: Sytner GroupMacildowie Recruitment and Retention
Loughborough
Temporary Customer Service Administrator / Loughborough / £11.00 per hour Do you have a passion for customer service? Are you immediately available? Or are you looking for a new career venture? Then look no further because this role is the role for you! This role is looking for the successful candidate to start immediately on a temp basis! Role Det
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
Ashby-de-la-Zouch
THE OPPORTUNITY: Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch. The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Re
Job Source: Macildowie Recruitment and RetentionUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements. This is a permanent full time position. THE ROLE & YOUR RESPONSIBILITIES: Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader. Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs. Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager - Customer Service Centre, with recommendations for change or development where appropriate. Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager - Customer Service Centre as appropriate. Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development. Ensuring that their team provides a first-class customer service experience to members, training providers and delegates. Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required. Contributing to projects as required and identifying improvements to Customer Service Centre processes. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Experience of managing a team and/or project Experience of supervising and motivating others evaluating work performance and providing feedback and guidance Experience of communicating complex concepts via telephone, face-to face and in writing Experience of presenting to large and small audiences using PowerPoint or other presentation tools Experience of successfully delivering to identified targets with minimum supervision Experience of communicating with people at all levels in business Experience of working without direct supervision inside and outside of the normal office environment Experience of using multi-relational databases Experience of coaching and people development Experience in complaint handling and management
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Customer Service Manager jobs in United Kingdom
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