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Job Description1st Line Support Engineer - LingfieldAre you passionate about IT and eager to kick-start a career in a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional customer service and want to be part of a fast-growing technology business, thi
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Job DescriptionThis is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on personal contact and taking care, time and effort to help your customers with wherever they need. It’s a lovely straight forward role and totally bilingual role. The team is also delightful and often praised by customers: Apply here: FRENCH Customer careTITLE : FRENCH Help Desk Customer Care Office LOCATION: Hybrid role (3 days in the office. 2 days are wfh) .Location BuckinghamshireOn site Car Parking AvailableLanguage needed: French & English (fluent)Salary : up to £35,000 (+ 10% bonus) and 5 weeks holiday ( there are plenty of other excellent benefits including free carparking )SECTOR: Hospitality sectorStart date: asapCOMPANY DETAILS RestaurantsSHIFTS : A nice , classic 37.5 hour week on a shift systemShifts cover 7am-6.30 Monday -Friday on a rota system .Occasional weekends shifts (all wfh) on a rota basis (1 week in 3)DUTIES : Join this happy international team that is often praised by customers. The team is very supportive of each other and you will get to know customers very well personally. You will need to have an interest and passion for customer care as well as fantastic language skills in order to liaise with clients across France .This is a bilingual French/English roleTaking your time to provide customer support to clients in EuropeDaily use of FrenchAble to provide technical support on the phone and via email regarding POS hardware and softwareManage and coordinate all training enquiriesDealing with product queriesProvide support documentation to customers.Logging and resolving any technical issues such as logging-onHelping to set up printers and laptopsREQUIREMENTSPrevious customer care experience working with retail POS hardware & softwareAble to install & connect printers to laptopsFluent English & FrenchHospitality or retail experience ( preferable)