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IT Service Manager

Manchester

Job DescriptionIT Service ManagerManchester, UK – Hybrid workingUp to £55,000 basic salaryAn exciting opportunity has arisen for a proactive and dynamic IT Service Manager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across the organisation.The IT Service Manager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders.In addition, the IT Service Manager will also act as an escalation point for all IT issues and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents.IT Service Manager – Key Requirements:Previous experience in a dedicated IT Service Management or similar roleA technical background in IT Support or ServiceStrong ITIL framework experience, ideally with the relevant qualifications to matchAbility to work closely alongside both technical and non-technical stakeholdersExperience working closely with suppliers to conduct service reviews and driving continual service improvement within IT operationsStrong interpersonal and relationship building skillsEnjoys working in a fast-moving, commercial environmentThis role will be based out of the client's head office in Manchester, though will require travel to other sites across the UK.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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