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Hartley Resourcing
Eastleigh
Our client is in search of experienced Senior Complaint Officers to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are impera
Job Source: Hartley ResourcingWorkshop Recruitment
Eastleigh
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their
Job Source: Workshop RecruitmentService Care Solutions
Eastleigh
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearl
Job Source: Service Care SolutionsHartley Resourcing
Eastleigh
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are imper
Job Source: Hartley ResourcingService Care Solutions
Eastleigh, England, United Kingdom
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results
Job Source: Service Care SolutionsReed
Eastleigh
Senior Complaints Officer Job Type: Full-time Location: Eastleigh Salary: £32,682 We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions. You will be an excellent communicator, adept at building relationships with various stakeholders, and
Job Source: ReedThe Workshop
Eastleigh, Hampshire
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their
Job Source: The WorkshopService Care Solutions - Housing
Eastleigh
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results
Job Source: Service Care Solutions - HousingEastleigh
Senior Complaints Officer Job Type: Full-time
Location: Eastleigh
Salary: £32,682
We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions. You will be an excellent communicator, adept at building relationships with various stakeholders, and possess strong problem-solving skills. As an ambassador for our customer-first approach, you will play a key role in enhancing our customer experience and service delivery.
Day to Day of the role: Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process.
Communicate outcomes to customers, colleagues, and stakeholders in a clear and concise manner.
Build effective working relationships with other departments, the Housing Ombudsman, contractors, and local councils.
Handle communications via phone and in writing, addressing issues and providing solutions.
Produce investigation packs for the Housing Ombudsman Service when requested.
Champion our customer-first approach throughout the complaint journey, contributing to continuous improvement in customer experience.
Required Skills & Qualifications: Proven experience in complaint handling or a similar role.
Exceptional communication and relationship-building skills.
Strong problem-solving abilities with a proactive approach to finding solutions.
Ability to work independently and as part of a dynamic team.
Commitment to delivering excellent customer service and improving service delivery.
Benefits: Competitive salary.
Opportunities for professional development and growth within the organisation.
Being part of a team committed to making a positive impact on communities and customers.
To apply for the Complaints Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Senior Complaints Officer jobs in Eastleigh
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