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Service Care Solutions
Eastleigh
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearl
Job Source: Service Care SolutionsHartley Resourcing
Eastleigh
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are imper
Job Source: Hartley ResourcingService Care Solutions
Eastleigh, England, United Kingdom
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results
Job Source: Service Care SolutionsHartley Resourcing
Eastleigh
Our client is in search of experienced Senior Complaint Officers to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are impera
Job Source: Hartley ResourcingReed
Eastleigh
Senior Complaints Officer Job Type: Full-time Location: Eastleigh Salary: £32,682 We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions. You will be an excellent communicator, adept at building relationships with various stakeholders, and
Job Source: ReedWorkshop Recruitment
Eastleigh
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their
Job Source: Workshop RecruitmentService Care Solutions - Housing
Eastleigh
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results
Job Source: Service Care Solutions - HousingHays Social Care
Eastleigh
Your new company We are partnered with a large, employee-focused Housing Organisation to recruit a number of Senior Complaints Staff for their Customer Relations Team. Your new role You will be resolving customer complaints, both verbal and written, as quickly and effectively as possible. You will be responsible for conducting investigations into
Job Source: Hays Social CareEastleigh
£ 32700/annum 32700 per annum
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
You will handle and respond to regulator requests for information (enquires and investigation packs) and ensure that all information is collated and prepared to a good quality and provided within the required timeframe.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
Conduct investigations into escalated complaints and reach an outcome based on the merits of each case, managing risk to the organisation.
Communicate your findings and outcome to our customers, and stakeholders, clearly and concisely, constructing a strong oral and written case.
Collate information in response to requests for information from regulators, presenting a good quality response to enquiries or investigations, ensuring that the appropriate sign off process is adhered to at all times.
Liaising and develop a working relationship with other Departments across the organisation and external stakeholders, including regulators, contractors, and local councillors.
Assist with any necessary feedback...
Senior Complaints Officer jobs in Eastleigh
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