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Allegiance Technology
Wellingborough
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibiliti
Job Source: Allegiance TechnologyEAC Consulting Group
Milton Keynes
EAC are representing a Market Leading Organisation in Milton Keynes who have recently moved into their new office. They are growing and looking for an IT Engineer to join the team. If you are experienced in 1st and 2nd Line support and are looking for a new long-term role then please get in touch. You will be working within a supportive team whilst
Job Source: EAC Consulting GroupMIW GROUP LTD
Northampton
Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-workers wh
Job Source: MIW GROUP LTDAllegiance Group
Northampton, England, United Kingdom
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will
Job Source: Allegiance GroupAllegiance Technology
Northampton
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be
Job Source: Allegiance TechnologyFocus Group Recruitment
Milton Keynes
2nd Line Support Engineer The Company : Focus Group Recruitment have the pleasure with working alongside market leading IT Managed Service Provider. My client are the UK leaders within the MSP sector. The Role Due to planned growth and business requirements, we are now seeking a strong 2nd line Support Engineer to join the dynamic service desk team
Job Source: Focus Group RecruitmentTechNET IT Recruitment Ltd
milton keynes, england, United Kingdom
System Support Technician Milton Keynes | On-site Up to £30,000 DOE A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding
Job Source: TechNET IT Recruitment LtdPytec IT Recruitment
Wellingborough
IT Support Analyst is required to join an established Helpdesk function onsite in Wellingborough for an initial 1 month contract. You will provide 1st and 2nd line support to users in the office and at other UK locations. We are looking for somebody with good windows support skills who is able to quickly hit the ground running and support the team
Job Source: Pytec IT Recruitmentmilton keynes, england, United Kingdom
1st / 2nd Line Helpdesk Engineer
Franchise Brands
Location – Milton Keynes
Full time permanent
Salary £30K + benefits
Hybrid (4 days out of 5 office based)
We are looking for an experienced 1st/2nd Line Support Engineer for our business, Franchise Brands.
Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven brands in the UK, North America and Europe.
We own several market-leading brands with established trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales / Account Management, Information Technology, Marketing, Finance, Recruitment and HR.
What does it entail?
This is a hybrid role, with presence required at our IT Head Office based in Milton Keynes.
Working as part of Franchise Brands IT Support team the role will include 1st point of contact and support of users throughout the group. Mainly desktop support, but some server administration and hardware will be required. The role will support the entire group including office across the UK and Europe.
Key responsibilities and accountabilities:
Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems
Provisioning and supporting new computer and mobile hardware
Incident and problem management: Be a main point of contact and provide communications during major system issues
Provide exceptional service support to the business
Provide solution(s)/work around(s) to incidents and Problems
Contribute to polices, processes and procedures
Install, maintain and support new applications
Work to SLA thresholds for incident(s), request(s) and problem(s)
Own and operate starters, leavers and movers processes
Trend Analysis and review of logs, backups, patches and security alerts
Establishing a good working relationship with the business and 3rd party’s
Keep up to date with advancements in technology
Entra ID account and Exchange online email management
What IT experience are we looking for?
The ideal candidate will be customer service focused a keen interest in IT. Training can be provided in areas needed.
Essential:
Experience in IT support of Microsoft products
Strong Customer Service skills
Team player
Flexible and adaptable approach
Desirable:
Any Microsoft qualifications
Previous support of international locations
Knowledge of helpdesk ticketing systems
European spoken languages
High standard of incident management
Azure/Cloud knowledge
Microsoft 365 suite
Cyber security knowledge
Microsoft Intune and Defender
Benefits
25 days annual leave – plus bank holidays;
Royal London, Company Pension;
Group Life Assurance;
Additional Paid Leave / Special Leave;
Cycle to Work Scheme;
Company Events;
Laptop / Company Mobile;
Hybrid Working / occasional homeworking;
Travel subsidy / mileage;
Free Eye Tests / Subsidy for Glasses;
Electric Car Leasing Scheme;
Electric Car Charging Points;
Free Standard Parking;
Employee Assistance Programme;
Occupational Health Support;
Employee Discounts Platform;
Commitment to Career Progression, Training, Learning and Development.
1st/2nd Line Helpdesk Engineer jobs in milton keynes, england, United Kingdom
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