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E-Commerce Customer Service Administrator

Bootle

E-Commerce Customer Service Administrator

Location: Liverpool / Hybrid Remote

Salary: £25,000

Contract: Full time, Permanent

My client is looking to recruit a Customer Service Administrator to work out of their main office in Bootle, Liverpool. The job will initially be office based but will then offer the opportunity to work from home on a hybrid basis after 3 months.

The main purpose of your role is to manage customer queries which will predominately be online/email/live chat, whilst ensuring excellent customer service is delivered at all times. You will also be responsible for managing the companies social media platform and responding to queries over Instagram, Facebook and Tiktok.

The salary for this role is £25,000 per annum.

Job Description:

Providing first class customer service emails and phone calls

Ensuring all communication via email and social channels (Instagram, Facebook and TikTok) are handled professionally and promptly

Recording details of customer comments on the database provided, leaving clear notes

Demonstrating strong product knowledge to ensure all customer queries are answered

Person Specification:

Previous experience in an E-Commerce Customer Service role

Experience using Zendesk, Shopify or another similar platform

Excellent written communication skills

Organised and professional

Benefits of the role:

Competitive Salary

Free onsite parking

Learning & development opportunities

Hybrid working

Apply for this role now or email your cv directly to

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E-Commerce Customer Service Administrator jobs in Bootle

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