Customer Service Coordinator
Sheffield
£ 26000/annum
FLUENT FRENCH ESSENTIAL**
Sue Ross Recruitment are working with a leading international company, who are manufacturers of a well-known DIY brand.
They are currently recruiting for fluent French speaker to join their customer service team. This is a full, time hybrid role.
You will be responsible for providing first class customer service, supporting internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.
Key duties:
* Placing customers sales orders in a timely fashion and before order cut-off.
* Receiving and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
* Handling all levels of complexity in orders (including export paperwork and certifications).
* Contributing actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.
* Responding to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
* Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipment...