Head of Membership (Maternity Cover)
Oxford
Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a hosted home, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, theres a kids club for the little ones and a workspace.
As the Head of Membership on this 12-month fixed term maternity cover contract, you will be responsible for continuing to grow and manage Estelle Manors membership activities. You will work with the Director of Membership to develop and manage programs, initiatives, and policies to increase membership and drive membership engagement ensuring retention and growth, and you will lead the Estelle Manor membership office continuously driving our membership strategy.
Who we are looking for
A team orientated, positive, driven, organised and solution focused leader.
Experience in membership management within a luxury brand.
Ability to perform under pressure and deliver results to deadlines.
Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
Benefits
A competitive salary plus 15% discretionary bonus.
30 days holiday, inclusive of bank holidays, which increases with length of service.
Free travel on Stagecoach services in Oxfordshire and on the S7.
BUPA Single cover.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
Staff rates on Ennismore hotel room plus F&B discounts.
Retail Discount at The Muse Store.
Refer a Friend bonus.
Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
Great food and drink whilst youre on a break.
Lots of opportunity to develop your skills and progress internally.
Regular team get togethers, from regular team drinks to bi-annual parties.
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