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JAM Recruitment Ltd
Carnforth
I'm looking for a Senior Application Support Engineer to join the UK's leading Aerospace & Defence organisation in Warton, Carnforth. You MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowled
Job Source: JAM Recruitment LtdJAM Recruitment Ltd
Carnforth
I'm looking for a Senior Application Support Engineer to join the UK's leading Aerospace & Defence organisation in Warton, Carnforth. You MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support know
Job Source: JAM Recruitment LtdGregory Walker Associates
Kendal
Technical Manager c. £55-60k + Car Allowance North Yorkshire Job Reference: GG/00105 Overview This is your opportunity to join a leading food manufacturer, the producer of iconic products, and play a key role in the next chapter of its story. In this multi-site role, you will be part of a global, progressive business with endless development o
Job Source: Gregory Walker AssociatesErnest Gordon Recruitment Limited
Penrith
Technical Product Advisor (Industrial) £32,000 - £35,000 + Mon-Fri + Free Onsite Parking + Performance related bonus + Pension Scheme Penrith Are you an enthusiastic and knowledgeable person with a technical product background looking for an opportunity to work for an internationally recognised company that can offer you a great work life balance a
Job Source: Ernest Gordon Recruitment LimitedRecruitmentRevolution.com
Braithwaite
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you w
Job Source: RecruitmentRevolution.comRecruitmentRevolution.com
Keswick
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you w
Job Source: RecruitmentRevolution.comCreative Support Ltd
Ulverston
Do you have the commitment and positive values to make a difference to the lives of people living in our Victoria Road care home service in Ulverston? Creative Support is a non-profit organisation which provides high quality person centred social care services for people with learning disabilities and other needs. Our Victoria Road supported living
Job Source: Creative Support LtdNXT Recruitment
Penrith
Administrative Support Job Type: Permanent Location: Penrith Salary: £22,500 – 23,127 Hours: Full-time (Monday – Friday) NXT are working on behalf of a well-established employability business that are looking for an Administrative Support role based in their head office in Penrith. We are looking for someone with great organisation and communi
Job Source: NXT RecruitmentWindermere, England, United Kingdom
1st Line Support Engineer - Education Managed IT Support
Are you passionate about leveraging technology to empower organizations and improve their operational efficiency? Do you thrive in a fast-paced environment where collaboration and innovation are key? If so, we want you to join our client's team of leading UK and Irish-wide group IT experts.
Company Overview:
They pride themselves on enabling organizations to work smarter through technology. With a team of over 150 experienced staff across multiple locations, they specialise in providing the best guidance, the best technology, and the best support to help organizations achieve their goals. From cloud services to IT infrastructure support and hosted collaboration solutions, they offer end-to-end independent technology consultancy services.
About the Role:
As an Onsite Engineer, the selected candidate will be representing our client's organisation, supporting our education partner on-site as part of our Education managed IT support provisioning. This role is ideal for individuals with experience in IT support within an MSP environment or internal IT support teams, who are passionate about delivering exemplary customer service.
Responsibilities:
Managing all incidents and customer requests from receipt to resolution and closure.
Troubleshooting and diagnosing desktop and system problems, providing remote and in-person assistance within SLAs.
Responding to user software or hardware queries via ticket, phone, or in person.
Updating the ticketing system, ensuring all calls are logged and notes are up to date.
Continuously improving knowledge across various software and hardware technologies.
Reviewing weekly timesheets and KPI scorecards, assisting in monitoring tasks when required.
Requirements:
Minimum 1-year experience in an IT support role.
Experience in a customer service environment.
Proven experience delivering to SLAs.
Strong technical troubleshooting skills.
Excellent interpersonal and communication skills.
Ability to work independently and take initiative.
Employment subject to satisfactory enhanced DBS check.
Location :
5x Days a Week in Windermere
Salary :
Up to £28,000 Basic Per Annum (DOE)
Paid Certifications & Training
Annual Company Benefits
Technical Support Engineer jobs in Windermere, England, United Kingdom
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