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IT Help-desk Engineer

Milton Keynes

EAC are representing a Market Leading Organisation in Milton Keynes who are on the lookout for an IT Engineer to work onsite at one of their Key Clients. The role requires someone who can drive as travelling will be involved.

If you are experienced in 1st and 2nd Line support and are looking for a new long-term role then please get in touch. You will need to be confident in working independently to resolve IT issues and queries.

Salary up to £32,000 (DOE)

Duties for the IT Engineer

Providing first and second line IT support to clients via phone, email or in person

This role will be 60% office based and 40% out on the road

Calling out to site if the issue can’t be fixed remote

Carrying out IT support requests onsite

Managing ownership of a ticket from start to finish

Perform routine system software updates

Maintain accurate records on the internal system

Diagnose and resolve hardware and software issues

Flexible to travel if and when required (minimal)

Ideal IT Engineer

Excellent PC problem solving skills

Proven experience in a similar IT role

Provide excellent customer service

Proven ability to configure, troubleshoot and maintain a variety of Windows Server

Strong Communication over the phone when dealing with Clients

Exceptional organisational skills and time management

Full UK Driving License

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IT Help-desk Engineer jobs in Milton Keynes

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