IT Help-desk Engineer
Milton Keynes
EAC are representing a Market Leading Organisation in Milton Keynes who are on the lookout for an IT Engineer to work onsite at one of their Key Clients. The role requires someone who can drive as travelling will be involved.
If you are experienced in 1st and 2nd Line support and are looking for a new long-term role then please get in touch. You will need to be confident in working independently to resolve IT issues and queries.
Salary up to £32,000 (DOE)
Duties for the IT Engineer
Providing first and second line IT support to clients via phone, email or in person
This role will be 60% office based and 40% out on the road
Calling out to site if the issue can’t be fixed remote
Carrying out IT support requests onsite
Managing ownership of a ticket from start to finish
Perform routine system software updates
Maintain accurate records on the internal system
Diagnose and resolve hardware and software issues
Flexible to travel if and when required (minimal)
Ideal IT Engineer
Excellent PC problem solving skills
Proven experience in a similar IT role
Provide excellent customer service
Proven ability to configure, troubleshoot and maintain a variety of Windows Server
Strong Communication over the phone when dealing with Clients
Exceptional organisational skills and time management
Full UK Driving License