Customer Service Advisor
York
Red Recruitment is recruiting a Customer Service Advisor to join our client, a leading brand in the insurance market who are recognised as setting the standard in the industry. You will be answering customers' queries and assisting them with finding the right products for them.
This position is located in York, the salary is £25,000 per annum and contains many benefits including hybrid working.
Benefits and Package for a Customer Service Advisor:
Salary: £25,000 per annum
Hours: Monday - Friday, hours between 8am - 7pm
Contract Type: Permanent
Location: York (hybrid is available after the client believes you are competent with the role)
Start date: 17th JuneInterviews will be taking place throughout May
8 weeks training
Flexible working
Subsidised gym membership
Financial support as you study for relevant professional qualifications such as CII, CIPD and CIMA
Life insurance
Key Responsibilities of a Customer Service Advisor :
Generating and renewing policies through the delivery of exceptional customer service
Engaging with customers using their channel of choice, particularly telephone, email and webchat
Making adjustments to insurance policies and helping customers make informed decisions
Achieving first-time and single-point resolution in every contact
Offering customers alternative solutions to ensure they receive the best experience
Key Skills and Experience of a Customer Service Advisor :
Previous insurance experience is not required however customer service experience is
You should be a team player and strive to contribute to the team's success
Excellent verbal communication and clear written skills in a customer-focused environment are required
Being able to manage your own workload and taking ownership
You should be an exceptional listener, able to translate information into practical support
If you are interested in this position and have the relevant experience, please apply now!
Red Recruitment (Agency)