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Kinetech
Sheffield
Job Description 1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits package. More about
Job Source: KinetechFresh Perspective Resourcing
Worksop
Are you an experienced Service Desk Analyst looking for your next challenge? Do you have a knack for swiftly resolving IT challenges and delivering top-notch support? Armed with a passion for troubleshooting & a commitment to providing seamless user experiences? Then do we have the Service Desk Analyst role for you! Tackling technology roadbloc
Job Source: Fresh Perspective ResourcingMosi Brown
Rotherham
Are you looking for a Service Desk Analyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced and dynamic environment alongside some experienced and great Infrastructure E
Job Source: Mosi BrownExemplar Health Care
Rotherham
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst (1st line) Position : I...
Job Source: Exemplar Health CareKinetech
Sheffield, England, United Kingdom
1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits package. More about the role: Offering
Job Source: KinetechKathryn Hanks Recruitment Limited
Sheffield
JOB: Service Desk Engineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting the organisation. As a member of the IT services team you
Job Source: Kathryn Hanks Recruitment LimitedSenitor Associates
Sheffield
Job Description Service Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit,
Job Source: Senitor AssociatesSenitor Associates
Sheffield
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor AssociatesDoncaster, England, United Kingdom
Service Desk Analyst
TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster .
As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
Please note; although we offer hybrid / flexible working - you will be required to come to the office at least 3 days per fortnight, so someone within commuting distance to Doncaster is required. This role provides cover over an extended day; the working hours will be 05:30 – 14:00 and 08:30 – 17:00 in weekly rotation.
Key Responsibilities of a Service Desk Analyst;
Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
Triage, diagnose and troubleshoot issues, guiding clients through solutions or escalating to the appropriate team when necessary
Manage customer liaison, pro-active feedback and customer queries from ticket creation to resolution
Log calls in the Service Desk call logging system
Flag common issues for problem investigation and resolution and linking recurring Incidents to open problems
Daily/weekly monitoring checks on customer systems
Required Key skills and Experience
Excellent communication skills, both verbal and written, with a customer-centric approach
Some technical knowledge in the following areas :- MS O/S, MS Office Suite, application support
Strong problem-solving skills and ability to think critically under pressure
Organizational skills
Time management
Exposure to ITIL practices
Ability to work independently and as part of a team in a fast-paced environment
Customer focused
Good problem-solving skills
Desirable
Previous experience in a technical support role, preferably in a software company.
Knowledge of MS SQL an advantage
What we offer
Salary: £negotiable, depending on skills and experience
33 days annual leave (includes 8 Bank Holidays)
Private medical with BUPA
6% Contributory Pension Scheme
Hybrid working
Excellent working environment
So, if this sounds exciting - why not come and join us as a Service Desk Analyst.
Service Desk Analyst jobs in Doncaster, England, United Kingdom
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