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Made Employment Ltd
Romford
Have you managed large teams of at least 15 people within a busy call centre environment? Can you coach and inspire teams to succeed? If so, then this is the job for you! Our client are looking for a team leader to join their busy contact centre based in Romford. Benefits * Attractive annual leave * UNCAPPED BONUS * Pension * Employee Assista
Job Source: Made Employment LtdC&M Travel Recruitment
London
Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000. Travel Team Leader responsibilities: Lead, coach and develop team members with on-boarding
Job Source: C&M Travel RecruitmentHarrow School
Harrow
An independent boarding school for boys aged 13 to 18 TEAM LEADER (HARROW SCHOOL FITNESS CLUB) Permanent, full time 40 hours per week on an agreed 3-week shift pattern including weekends Salary: £29,500 pa. Harrow School is situated in Harrow on the Hill, northwest London, and is one of the best-known schools in the world. Around 830 boys study at
Job Source: Harrow SchoolContext Recruitment
Romford
Data Centre Shift Leader (Romford) As a Data Centre Shift Leader, you will play a pivotal role in ensuring the smooth operation of our state-of-the-art data centre. Your primary responsibility will be to oversee the daily operations, maintenance, and security of the facility. You'll lead a team of skilled technicians and engineers, ensuring that a
Job Source: Context RecruitmentACS Performance
Luton
Strong Potential for Career Progression - Regular Bonus and Incentives schemes! Do you have a track record of delivering outstanding customer service results? Are you a positive individual who enjoys a fast-paced vibrant work environment and can install this in other managers and teams? Do you have a passion for helping people develop and progress
Job Source: ACS PerformanceACS Business Performance Ltd
Luton
Strong Potential for Career Progression - Regular Bonus and Incentives schemes! Do you have a track record of delivering outstanding customer service results? Are you a positive individual who enjoys a fast-paced vibrant work environment and can install this in other managers and teams? Do you have a passion for helping people develop and progress
Job Source: ACS Business Performance LtdB&M Care Homes
Chesham, Buckinghamshire
Exciting Opportunity for a Team Leader at Chesham Bois Manor Care Home, Chesham! Hours: 36 Hours (alternate weekends) About Us: B&M Care, a leading private residential and specialist dementia care provider, manages a 26-care home portfolio in Hertfordshire, Buckinghamshire, Berkshire, and Northamptonshire. Guided by the 'Rose Model of Dementia Care
Job Source: B&M Care HomesAdvance TRS
City of London
Advance TRS is seeking a talented Sales Consultants at all levels to join our expanding London team, focusing on transport and Infrastructure projects with a primary emphasis on white collar recruitment. As a consultant at all levels at Advance TRS, youll be responsible for managing the end-to-end recruitment process, specialising in a specific ind
Job Source: Advance TRSPotters Bar
£ 30000 - 32000/annum
Call Centre Team Leader
Potters Bar
Monday - Friday
(Apply online only)
£30-32K
To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contracts manager. You will be required to provide support where needed within the internal teams ensuring tasks are carried out as per the KPI's and SLA requirements.
Contract and Operational Duties
1. To manage the client's expectations for each individual contract's service level agreement
under your supervision.
2.To manage the compliance figures across your assigned contracts and to provide the
compliancy team with bespoke reports so that compliancy figures are kept to a minimum.
3. To ensure monthly service runs are planned across assigned contracts.
4. To oversee that correct compliancy procedures are followed for your specific contracts
and that servicing appointments are planned accordingly.
5. To escalate any complaints to Complaints Coordinator and assist with investigations
6. To deal with any client queries/issues in a timely manner and as and when required
7. To liaise and deal with any engineers queries as and when required.
8. To carry out weekly meetings with individual teams, if required
9. To oversee the allocation and organisation of the work for your engineers and technicians
10. To enter and update any relevant data onto the co...
Call Centre Team Leader jobs in Potters Bar
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