Job Listings

Call Centre Operator
Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

We have 33,000+ call centre jobs today, 04/03/2021. The most searched categories in are Accounting, Management, Engineering and Sales.

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  1. Call Centre Manager/ Service Desk Manager

    Peterborough | £37500 - £43500 per annum | From Global Technology Solutions Ltd

    Call Centre Manager/ Service Desk Manager - IT Services A fantastic opportunity has arisen for an experienced Call Centre Manager with good experience of managing large teams and multiple... to COVID 19 however applicants will be expected to attend site in Peterborough when restrictions are lifted. As a Call Centre Manager/ Service Desk Manager you will be responsible for Management ... Service Desk Managers to drive consistent quality across the Service Desk Drive professionalism across the Service Desk at all times Produce and deliver KPIs for aligned teams As a Call Centre/ Service Desk Manager you will have the following knowledge and experience Experience of Call Centre or Service Desk Management for min 3-5 years preferably within an MSP A strong understanding of IT... See more

  2. Call Centre Manager

    Peterborough | £37500 - £43500 per annum | From Global Technology Solutions Ltd

    Call Centre Manager/ Service Desk Manager - IT Services A fantastic opportunity has arisen for an experienced Call Centre Manager with good experience of managing large teams and multiple... departments or a Service Desk Manager with a strong background in service desk management managing not only analysts but team leaders to join dynamic, fast growing blue chip organisation. As a Call Centre Manager... See more

  3. Call Centre Analyst

    Peterborough | £12 - £13 per hour | From Global Technology Solutions Ltd

    We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. Due to COVID19 this role will initially be working... from home, until the site returns to normality. You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 07:00 - 20.30 and will... See more

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  5. Call Centre Supervisor

    Peterborough | £13 - £17 per hour + Benefits | From Global Technology Solutions Ltd

    We have a new and exciting role for an experienced Service Desk/ Call Centre/ Customer Services Team Supervisor/ Team Leader, with excellent people management skills, to join an fantastic... multinational IT organisation based in Peterborough. You will come from either a call centre or IT services environment, with a passion for people and a good understanding of ticketing system stats and SLAs. This i... See more

  6. Team Leader Call Centre

    Rushden, Northamptonshire | £24,500 per annum | From All About Recruitment Ltd

    Customer Services: If you like turning the frown into a smile, then this is the job for you. All About Recruitment Ltd is currently recruiting for a Full Time Permanent Customer... Services Team Leader to work in a super friendly modern call centre environment. Applications are invited from candidates who have held roles such as: Call Centre Team Leader / Team Leader / Customer Services Team Manager / Senior... See more

  7. Team Leader Call Centre

    Harlow | - £28k-£29k | From Hays

    Office based so need to be close by to Harlow Your new company An established business that arranges care in the home for customers. They are a call centre based in Harlow and this is all... working from the office. Your new role You will be the Team Leader, ensuring the team carries out the duties and meets their KPIs, monitoring calls to ensure the best customer service is given and customers needs are... See more

  8. B2B Call Centre Manager

    Warrington | | From 360 Resourcing Solutions

    Over the past ten years, 360 Resourcing Solutions have firmly established itself as a market leader in talent technology and recruitment ; We offer customers a better way to hire and our internal... continue to grow and have a new role we are creating to support this growth as our B2B Call Centre manager or as we call it outbound sales manager. We aren’t huge fans of job titles it about getting things done together.As our B2B Call Centre Manager you will join our Business Development team selling SaaS software and line managing 10 appointment bookers/lead generation executives reporting into ... and we have seen huge growth, success and strong B2B relationships ; It will be the Call Centre Managers role to ramp up the Business Development function devising and delivering their BD strategy for... See more

  9. Call Centre Sales

    Stockport | + Commission (OTE £26k Paid Weekly) | From GRADION SERVICES LTD

    Working Hours: Mon –Thurs (10 – ) Friday (10 – ) THE COMPANY: Exciting opportunities are available to join this vibrant call centre based in the centre of Stockport. The company specialise in... generating leads for the Personal Injury and Road Traffic Accidents market and work with a panel of solicitors on a no win no fee basis.They now have a number of opportunities for pro-active sales focussed professionals to join the team. This is an opportunity join a company that have big plans for the future with genuine career development opportunities being available. THE ROLE: Working within a fast paced Outbound call centre environment via an automated dialler systemTo proactively identify and generate qualified personal injury claims for a number of insurance companies.Using your... See more

  10. Head of Call Centre

    Liverpool | Competitive | From JobFlurry

    Head of Call Centre Location: Liverpool / WFH Salary: Competitive About the Company: TLA has the ambition to help our automotive brands sell 300,000 cars per year in the UK by 2023 by making... the buying process. In time, our ambition is to take customers to the transaction point. Consumer service is a priority for not only our call centre but for the whole company. We have developed a work ... of choice. Within the next six months, we need to rethink our call centre and how we operate it, shifting the focus from revenue target by the hour to customer experience. We need to deploy a new ... the highest standards within the industry. We want to provide a one-stop solution to consumers, making the online/offline transition as effortless as possible. The Head of Call Centre Role: We are looking... See more

  11. Head of Call Centre

    Liverpool | Competitive | From TALENTSPA LIMITED

    Head of Call Centre Location: Liverpool / WFH Salary: Competitive About the Company: TLA has the ambition to help our automotive brands sell 300,000 cars per year in the UK by 2023 by making car... process. In time, our ambition is to take customers to the transaction point.Consumer service is a priority for not only our call centre but for the whole company. We have developed a work program spanning ... of choice.Within the next six months, we need to rethink our call centre and how we operate it, shifting the focus from revenue target by the hour to customer experience. We need to deploy a new operating system ... within the industry.We want to provide a one-stop solution to consumers, making the online/offline transition as effortless as possible. The Head of Call Centre Role: We are looking for an experienced... See more

  12. Call Centre Advisor

    Glasgow | | From FREE CITIZENS ADVICE LIMITED

    Free Citizens Advice are looking for an experienced customer service advisor to join our new team. We are a London based firm who have just expanded into the Scotland region. We are looking for an... drafting or writing letters, making phone calls, or referring the client to another organization Write a summary of the clients’ problems and what action you’ve taken Look out for problems’ that are... See more

  13. Call Centre Advisor

    Glasgow | | From FREE CITIZENS ADVICE LIMITED

    Free Citizens Advice are looking for an experienced Call Center Advisor to join our new team. We are a London based firm who have just expanded into the Scotland region. We are looking for an... experienced Call Center Advisor to join our new team based in Scotland. We work in the legal sector and provide legal advice and assistance to the members of the public. We cover various legal sectors including debt management, immigration assistance, personal injury, conveyancing, family law and many more. Free Citizens advice are providers of advice and information. We support thousands ... or writing letters, making phone calls, or referring the client to another organization Write a summary of the clients’ problems and what action you’ve taken Look out for problems’ that are common... See more

  14. Business Service Operations Manager (Call Centre

    Leeds | Competitive | From Sky

    We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact –... and delivering high performance – Led sizeable teams operating in a contact centre environment – Understands contact centre KPIs and cost models with demonstrable experience of managing to them... See more

  15. Business Service Operations Manager (Call Centre

    Leeds | Competitive | From Sky

    We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact –... and delivering high performance – Led sizeable teams operating in a contact centre environment – Understands contact centre KPIs and cost models with demonstrable experience of managing to them... See more

  16. Call Centre Adviser - Inbound and Working From Home (FTC

    Leatherhead | Benefits: | From Premium Credit

    Call Centre Adviser - Inbound and Working From Home (FTC) Leatherhead, Surrey Are you a contact centre or financial services professional who is dedicated to delivering incredible customer... companies in the UK and Ireland. We are now looking for Call Centre Advisers to join our team on a fixed-term contract and deliver an excellent front-line service to customers. While our offices are ... financial services experience, we are waiting to hear from you. The Role As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time ... to time About You To join us as a Call Centre Adviser, you will need: - Call centre experience OR - Experience within financial services You will also need: - An excellent telephone manner - Good... See more

  17. Call Centre Customer Service Representative (CSR

    B63 3BL | + bonus (up to £175 per month) | From Intouch Games Ltd

    Job title: Call Centre Customer Service Representative (CSR) Location: Birmingham, Halesowen Hours: Full time 40 hours split shifts (8am-4pm, and 4pm-12am) and 2 weekends (sat, sun) per month... Salary: £19,000 + bonus (up to £175 per month) + comprehensive benefits (inc private pension, free onsite gym, free daily breakfast/lunch + much more). Keywords: Contact Centre, Call Centre, CSR, Live Support, Customer Service Representative, Customer Service, Call Centre, CSA, Chat, Birmingham. Call Centre Customer Service Representative (CSR) with excellent customer service, verbal ... Ltd! In this position, you will work as part of a close knit, collaborative contact centre team who are at the heart of our business and manage our customer's queries via various channels including... See more

  18. Call Centre/ Customer Service/ Service Desk / Supervisor

    Peterborough | £13 - £17 per hour + Benefits | From Global Technology Solutions Ltd

    We have a new and exciting role for an experienced Service Desk/ Call Centre/ Customer Services Team Supervisor/ Team Leader, with excellent people management skills, to join an fantastic... multinational IT organisation based in Peterborough. You will come from either a call centre or IT services environment, with a passion for people and a good understanding of ticketing system ... in 2021. The role requires strong people management and ideally previous technical skills, but that is not essential. The ideal candidate would come from an IT Service Management / Call centre background, having experience managing large teams in of 1st line support staff / call centre, or customer service. Leadership Responsibilities Service Desk Team / Call Centre Supervisor: Line... See more

  19. Out of hours/ Service Desk / Call Centre Team Leader

    Peterborough | £18 - £19 per hour | From Global Technology Solutions Ltd

    Out of hours/ Night shift Service Desk Team Leader/ Contact Centre Team Leader An exciting opportunity has arisen for a Out of Hours / Night Shift Team Leader with experience of working night.... Role will be remote based until likely the summer when candidates will be required to return to the offices in Peterborough. You will come from either a call centre or IT services environment, with a passion for people and a good understanding of ticketing system stats and SLAs. The ideal candidate would come from an IT Service Management / Call centre background, having experience managing large teams in of 1st line support staff / call centre, or customer service. Leadership Responsibilities Out of hours Service Desk Team Leader: Line management of a team of Service Desk Analysts... See more

  20. Call Centre - Reservations Sales Representative (Home Based / Home Working

    , , United Kingdom | | From myGwork

    Overview Add an annual turnover of $24 billion to a rental and leasing fleet of over 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business... fifteen consecutive years and have won many other accolades along the way. This position is an entry-level opportunity within our call centre. The salary is £9.00 per hour plus a performance-related bonus. The role is fulltime (40 hours per week) and you will be allocated shifts between 8am and 8pm Monday-Sunday. While call centre experience is not essential it is advantageous. Start dates ... that’s grown into the largest global mobility provider in the world. We’re currently seeking home-based Reservations Sales Representatives to join our UK Contact Centre. So if you believe in going... See more