The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.
Who can I work for?
There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.
Where and when can I work?
In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.
What attributes are needed?
Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.
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