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Showing 10 of 10000 call centre jobs

Showing 10 of 10000 call centre jobs

Call Centre Operator

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults.
  • Providing callers with product advice.
  • Receiving and logging customer complaints.
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers – many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management.
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs.

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.

Call Centre
Salford
£17,000 - £18,533 per annum

Call Centre Manchester £17,000-20,000 p.a Plus Bonuses Are you looking for a new challenge? Do you want a role where job security is key? Are you looking to work for a company that values ambition and prioritises career progression? Red Dot has a...

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Call Centre
Lancaster

## Call Centre Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. ## Manchester £17,000-20,000 p.a Plus Bonuses Are you looking for a new challenge? Do you want a role where job sec...

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Call Centre
Stockton-on-Tees,Cleveland
Competitive

Temporary customer service agent required to support a busy call centre in Stockton Fast paced - outbound calling - immediate start + confident speaker+ organised+ accuracy+ attention to detail Monday to Friday 09.00 till 16:00 £8.91 per hour

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Call Centre
Derby
£11.25 per hour

Overview Our Client is looking to recruit several motivated candidates to join a dedicated team within a well-established Logistic company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progres...

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Call Centre
Manchester
£17,000 - £18,533 per annum

Call Centre Manchester £17,000-20,000 p.a Plus Bonuses Are you looking for a new challenge? Do you want a role where job security is key? Are you looking to work for a company that values ambition and prioritises career progression? Red Dot has a...

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Contact centre Agent (call centre)
Leicestershire
£17600 - £20000/annum Free car park + Benefits

Contact centre agents needed urgently, Permanent, full time (days) , Property sector, Leicester based company, salary upto £20k + benefits. As a contact centtre agent you will have minimum 3 years working background within a fast paced call centr...

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Contact centre Agent call centre
Leicestershire
£17,600 - £20,000 per annum

Contact centre agents needed urgently, Permanent, full time (days) & weekends(nights) only available, Property sector, Leicester based company, salary upto £20k + benefits. As a contact centtre agent you will have minimum 3 years working backgrou...

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Contact centre Agent (call centre)
Leicestershire
£17600 - £20000/annum Free car park + Benefits

Contact centre agents needed urgently, Permanent, full time (days) , Property sector, Leicester based company, salary upto £20k + benefits. As a contact centtre agent you will have minimum 3 years working background within a fast paced call centr...

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Call Centre Advisor
Exeter, Devon
£19554 - £21000/annum

Seetec Pluss is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. As an organisation we are recruiting for a number of Employability contracts to support the unem...

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Call Centre Agent
EN6, Potters Bar, Hertfordshire
£500 - £550/week

Our large social housing, gas client is currently looking to recruit experienced call agents who will be answering and redirecting calls, who will be travelling to their office based in Potters Bar. We are looking to recruit in the Potters Bar area a...

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