Document Production Supervisor

London

Document Production Supervisor

Fully remote working

Friday, Saturday, Sunday 9am - 6pm and Monday 9am -5pm

£60,000 - £64,000.

Large global law firm are currently recruiting for an experienced Legal Document Production Supervisor to join their in-house document production department on a full-time permanent basis working fully remotely. This new permanent role will be working the day shift on Friday, Saturday, Sunday 9am - 6pm and Monday 9am -5pm. Flexibility will be considered but has to include working Saturday and Sunday.

This position is responsible for the supervision of the Document Production team and the smooth coordination of client work and other administrative tasks. The role involves encouraging and promoting teamwork across the Document Production group. Working with team members to identify problems and provide resources. Communicating and supporting firm wide policies and professional practices. In conjunction with the Director, successfully and appropriately identifying and resolving employee relations issues. Performing regular quality control checks on work. Providing excellent client service, including delivering quality work product, coordinating staffing schedules and adhering to tight deadlines. Ensuring the efficient and fair distribution of work assignments and projects. Promoting training to enhance technical and customer service skills.

RESPONSIBILITIES

Responsible for the quality and efficiency of the Document Production team and the work that they produce. Collaborating with the Coordinator to delegate work among members of the department.

Monitor the accuracy and timeliness of job requests. Provide superior services to legal staff and business support by effectively responding to requests, inquiries and suggestions. Mediate client deadlines as needed to facilitate customer satisfaction.

Utilise the department’s workflow tool to ensure accuracy of team time entries and job request/tracking information.

Work with the Director to generate and distribute quarterly department metrics summarized to include statistics on shift-related job requests, staff utilization, request trends and team updates.

Collaborate with other Document Supervisor, Manager and Workflow Coordinators to ensure consistent communications, quality standards and specialists’ skills across the department.

Under the direction of the Director, provide appropriate shift coverage; maintain support teamwork schedules and organize coverage for scheduled and unscheduled absences; monitor and approve requests for overtime and other related expenses.

Schedule regular individual staff meetings and updates.

Conduct meetings and manager reflections; making recommendations for merit increases and performance bonuses; identifying development goals.

Review shift turnovers and provide ongoing communications to promote a smooth workflow across teams.

Stay current with standards for various court filings and requirements.

In conjunction with the Director, identify efficiency improvements and work with Manager to execute plans to realize improvements.

Communicate effectively and efficiently with attorneys/originators and Document coordinators to ensure support is acceptable and satisfactory.

Manage large and complex document production projects, including documenting detailed instructions, expectations and context, and provides clear, direct communication of requirements and project goals.

Ensures timely completion of all document processing work and provides final Quality Control check on all finished jobs.

Pursue ongoing professional development via networking and industry groups to bring new ideas and workflow solutions to the DP department.

As workload dictates, create and edit legal documents such as briefs, letters, charts, forms, graphics, and other written material. Becomes proficient in firm licensed software applications, including: MS Word, Excel, PowerPoint, Litera Compare, iManage, DocX tools, AbbyFine, Visio, Adobe Acrobat, Adobe Photoshop, InterAction, RightFax, WinZip, and other software related to the core functions of the Document Production department.

In consultation with Director, and working with Human Resources, addresses and resolves employee relations issues and creates development plans, identifies and makes recommendations to manager concerning morale and other issues as they arise.

SKILLS

10 years document production experience and/or 2 years as a Coordinator or Supervisor, preferably in a professional services industry — with a leadership role on large-scaled, complex, advanced-level projects.

Supervisory experience preferred.

Legal Experience preferred.

Superior proficiency in MS Office (Word, Excel, PowerPoint).

Excellent verbal, written, organizational and interpersonal skills with a sharp attention to detail and the ability to handle multiple tasks simultaneously.

Ability to work in a team environment; share information, goals, opportunities, successes and failures with the appropriate parties.

Ability to anticipate problems and focus on solutions while incorporating different viewpoints.

Must demonstrate the ability to maintain confidentiality of the firm's internal and personnel affairs.

Provides updates/concerns to supervisors/managers, as appropriate.

This is a new permanent Supervisor role offering an impressive perks, benefits and annual bonus package along with a generous starting salary of up to £64,000 per annum, the apply for this new remote role you will need to have a solid legal document production career history, a wealth of Supervisory or Management experience, and be happy with working weekends. Please submit your CV to Gemma Grima-Brown today to apply.