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SS&C Technologies
Basildon, England, United Kingdom
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered
Job Source: SS&C TechnologiesSuccess Recruit Ltd
Chelmsford
Success Recruit are currently working with a dynamic construction company based in Central Essex, who are looking to recruit a Customer Service Manager that will oversee the efficient management of the service team ensuring policies, processes and reporting is in line with business performance, management, and expectations. The successful Customer
Job Source: Success Recruit LtdTotal Staff Services
East London
Job Title: Customer Service Team Leader Location: East London Salary: £27,000 - £32,000 per annum Company Overview: Total Staff is recruiting on behalf of a dynamic student accommodation company based in East London. Our client is dedicated to providing exceptional living experiences for students, offering comfortable and secure environments tha
Job Source: Total Staff ServicesPursuit Resources Group
Witham
Witham, Essex My client is seeking a Customer Service Administrator to join their established team. You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that a
Job Source: Pursuit Resources GroupWSB Administration Services LLP
Chatham
Maternity cover for a period of 9 to 12 months. 27 hours per week. Contract to commence from 17th June 2024. Duties will include: Main point of contact for customers (e-mail & telephone) Sales order processing Plan supply schedule for orders Liaising with third party warehouse & logistics company Stock management Raise delivery notes & invoices for
Job Source: WSB Administration Services LLPPursuit Executive Recruitment Ltd
Witham
Witham, Essex My client is seeking a Customer Service Administrator to join their established team. You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that
Job Source: Pursuit Executive Recruitment LtdPure Resourcing Solutions Limited
Great Baddow
Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor. The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems. Main Duties: Resolve customer issue
Job Source: Pure Resourcing Solutions LimitedOffice Angels
Brentwood
Customer Service Administrator£24,000 - £26,000 per annumBrentwood, EssexMonday-Friday, 8am-5pm *You must be able to drive and have access to a vehicle due to the location of the business* The Customer Service Administrator role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides ge
Job Source: Office AngelsBasildon
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.
About the Role
Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Achieving/exceed the business objectives at the right cost.
Your Responsibilities
Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service
Connect and Inspire with people to encourage continual development and improved capability
Champion change and take personal responsibility for driving change forward
Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery
Deliver consistent levels of service today while planning and considering the requirements for the future
Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements
Deliver cost challenges within area
Actively engage with other areas in operations and the business to improve our service proposition and promote "oneteam" ethos
Develop and build successful partnerships with key stakeholder(s), both internally and externally, that add value to our business
Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line with FCA guidelines. Lessons are learnt and changes implemented to improve the service
Your Experience
Strong knowledge of the financial industry and the market place
Strong ability in understanding management information and using this to make considered decisions
Strong ability to connect with audience when communicating, both written and verbal
Strong interpersonal skills and the ability to create an environment that delivers excellent customer service
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Customer Service Manager jobs in Basildon
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