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P3 Search & Selection
Warwick
We are looking for a customer care manager in the CV34 Warwick. This job involves dealing with complex cases and requires a high level of empathy. The company is a well known insurance business. Permanent position. Full Time. Monday to Friday. £26-28K Pear year. Please apply to arrange an immediate interview.
Job Source: P3 Search & SelectionPlus One Recruitment
Banbury
Our client is an outsourcing company based in Banbury. They are looking to acquire the services of a Customer Care Advisor to join their growing team. The ideal candidate will have previous experience working within a Customer Service role and be happy to speak on the telephone. Job responsibilities: Managing and promptly responding to custome
Job Source: Plus One RecruitmentThe Caraires Consultancy
Rugby
Our client is looking for a Customer advisor/ Renewals advisor Based in Rugby Monday - Friday / 9am - 6pm and 10am to 7pm £23,800 pa plus bonus (OTE between £25-28k) We are recruiting for a thriving organisation that has been established for over 20 years. In the heart of Rugby, this company can offer you a stable career in a busy but supportiv
Job Source: The Caraires ConsultancyQuest Employment
Banbury
Are you a customer service superstar? Quest Employment is seeking a dedicated Customer Services Advisor to join our esteemed client in Banbury. This exciting opportunity offers a temp-to-perm role based in a bustling office environment. Position: Customer Services Advisor Location: Banbury Salary: £11.89 per hour Hours: Monday to Friday, 40
Job Source: Quest EmploymentCameo Consultancy
Banbury
We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service. Each day will be different and offer a variety of task
Job Source: Cameo ConsultancyMacildowie Recruitment and Retention
Warwick
Job Title: Temporary Customer Service Advisor Location: Warwick, Warwickshire Duration: Temporary Hourly rate: £12-£14 an hour Role Overview: As a Temporary Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service and support. You will handle enquiries, resolve issues, and ensure customer sat
Job Source: Macildowie Recruitment and RetentionCameo Consultancy
Banbury
Do you thrive in a fast paced and varied role? Have strong organisation skills and ability to build strong customer relationships? As Customer Service Advisor no two days will be the same. You'll be responsible for ensuring the services provided to customers is second to none; ensuring their orders and requirements are processed accurately and eff
Job Source: Cameo ConsultancyBRELLIS RECRUITMENT LIMITED
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against busi
Job Source: BRELLIS RECRUITMENT LIMITEDWarwick
Customer Care Advisor
We are working with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.
You will be responsible for assisting customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries.
You will provide high quality technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first pass resolution wherever possible. You will be able to identify where to escalate more complicated product and aftersales queries when the need arises. These customers enquiries will be received by phone, email, on-line and in future via online chat.
Key Responsibilities :
To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on: Product related queries, fulfilling customer requests for brochures, datasheets and general product information, order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems
To take full ownership of an account list, ensuring that: Orders are processed to a high degree of accuracy and in a timely manner, issues are identified and resolved, the customer is supported with delivery issues, orders are monitored orders, records are accurate
Maintain excellent communication with customers on query resolution, escalating issues as required to the Customer Care Team Leader
To be able to handle multiple queries at any given time via different platforms, such as telephone, ticket-based email system and SAP
To drive a customer focussed approach across all activities and ensure the Customer Support Team is a centre of excellence, maintaining outstanding customer service both internally and externally by putting the customer at the heart of everything you do
Working closely with both internal teams and external partners to ensure all investigations are dealt with quickly and efficiently
Drive and contribute to continuous improvement within the business
KEY SKILLS
Good standard of general education i.e. GCS, O Level
Solid and demonstrable experience in customer facing roles
Previous experience of problem-solving methodologies
Prepared to learn new skills
SAP experience
Excellent IT knowledge (Excel, Work, Outlook, databases, CRM)
Ability to work independently or as part of a team
Customer Focused
Ability to communicate with a wide range of people, both internally and externally, both written and verbally
An obsession for delivering customer service excellence and enhancing the company brand image
Outgoing and confident
Comfortable working in a fast-paced environment
Good knowledge of Microsoft Office including Excel and Word
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.
Customer Care Advisor jobs in Warwick
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