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EllisKnight International Recruitment
Coventry
Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fosteri
Job Source: EllisKnight International RecruitmentInteraction Recruitment
Southam
Customer Services Advisor - Fast Track Career Progression within 12 Months!! Full-Time – Permanent – Hybrid working (1 day working from home) Hours: Monday to Friday 8.30am to 5.00pm (No Evenings or Bank holidays) Basic Salary: £26,000.00 Per Annum Plus MONTHLY Bonus (OTE £29,000.00 to £40,000.00 Per Annum) Location: Southam Benefits: Fast trac
Job Source: Interaction RecruitmentMidas Recruitment
Birmingham
Suited to a customer-focused Customer Service Advisor that is renowned for delivering a seamless service, this is a fantastic opening within a family-run business. Always putting the customer at the heart, this firm places great importance on the customer journey and ensures their experience is always 5-star! The way they achieve this is by bring
Job Source: Midas RecruitmentReed
Lichfield
Our client, based near Lichfield are looking for an experienced Customer Service Coordinator to join their company on a full time, Permanent basis. Working for a well-known brand that offers great benefits including Private Healthcare and 33 days holiday, what's not to love!The ideal candidate will be the first point of contact for our customers,
Job Source: ReedMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester. This is a role which offers hybrid working, full time hours and is a permanent position. THE ROLE & YOUR RESPONSIBILITIES: To answer calls and take claim ownership where possibleDeal with queries across all departments w
Job Source: Macildowie Recruitment and RetentionKelly Services
Lichfield
Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you! My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting
Job Source: Kelly ServicesAdecco
United Kingdom
HYBGRID Customer Support Administrator Permanent Warwick Competitive Salary Great benefits: 25 days AL, Adecco are currently recruiting for a well-established client based in Warwick, This company offers a great benefits package, working environment and opportunity to work from home after training. Duties Action amendment requests to system builds
Job Source: AdeccoMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. This is a permanent position working full time hours THE ROLE & YOUR RESPONSIBILITIES: Dealing with customer queries over the telephone and via email Managing complaints Processing customer orders Contacting customers
Job Source: Macildowie Recruitment and RetentionNuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor.
Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence.
As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement.
As part of your key responsibilities you’ll:
Manage relationships and communications with retailers for all aspects of customer service & delivery.
Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message.
Ensure key performance metrics are maintained and daily tasks are completed.
Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc.
Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved.
To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence.
Support a culture of customer satisfaction through timely & thorough handling of queries.
Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes.
Undertake regular training and development, with a clear focus on delivering exceptional customer experience.
Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement.
Ability to adapt and change in line with business needs
Ensure all activities are conducted in accordance with Health and Safety policies and procedures
QUALIFICATIONS AND EXPERIENCE:
Highly customer focussed
Ability to interface and support relationships at all levels in all markets
Ability to adapt and change rapidly
Understanding of all aspects of customer service, including client relationships
Excellent communicator, with an ability to persuade & influence both internal and external stakeholders.
Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client
Continuous improvement –capability of process design and sustainable process improvement
Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data
Relevant Customer Service qualification or business experience
Full UK driving licence or ability to travel to other customer sites across the UK
INDL
Customer Service Advisor jobs in Nuneaton
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