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Horizon Care And Education Group
Leicester
Job Title: Team Manager (Supported Accommodation) Location: Leicester Salary: £35k per annum DOE plus £900 car allowance, mileage and on-call allowance Driving licence and car essential for travel Horizon Care have an opportunity for a Team Manager to join our fantastic team in Leicester. Bright Futures, Inspired By You. ?We believe that each you
Job Source: Horizon Care And Education GroupAT Management
Leicester
Job Title: Customer Service Advisor Location: Leicester Salary: £24,250 per annum pro rota Job Type: Part-time, permanent AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding
Job Source: AT ManagementMaximus UK
Leicester
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day’s appointment sessions Carry
Job Source: Maximus UKSpeedy Hire
Derby
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job ! Customer Service Executive Location - Castle Donington Monday - Friday - Hours - 7.30 - 17.00 Do you have a passion for building relationships and providing first class customer service? At Spe
Job Source: Speedy HireSytner Group
Leicester
About the role We have an exciting opportunity available for a motivated Customer Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day. This role will be based at our head office as a full-time position. Situated at our Head office near Fosse Park, Leiceste
Job Source: Sytner GroupSpeedy Hire
Derby
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job ! Customer Service Executive Location - Castle Donington Monday - Friday - 7.30 - 17.00 Do you have a passion for building relationships and providing first class customer service? At Speedy we p
Job Source: Speedy HireAptean
Enderby, England, United Kingdom
Customer Service Advisor Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our office in Enderby, UK. The position is fulltime, working 1 day from home. You’ll join an awesome team to support our growing customer base. About the Role As the primary point of contact for customer service inquiries, this role is pi
Job Source: ApteanVistry Group PLC
United Kingdom
Role overview ID: 2024-5347 Entity: Vistry Region: Vistry South Central Midlands Department: Customer Service Contract Type: Permanent - Full Time Job Location: Warwickshire Date Posted: 06.03.2024 We have a great opportunity for a Customer Service Technician to join our team within Vistry South Central Midlands, covering various locations in and a
Job Source: Vistry Group PLCLeicester
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?
Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package.
We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.
Benefits of joining us as a Customer Service Team Manager:
Generous pension (matched contribution up to 6% of your monthly salary)
PMI via AXA for your partner and dependents living in the same house up to 24 years of age
Life assurance, including: Free global travel insurance
Discounted gym membership
Staff discount
25 days holiday plus bank holidays (rising to 27 days after 5 years' service)
Non contractual bonus dependant on company performance
8 hours paid appointment time per annum
£10 pcm contribution towards running costs when you work from home 2 days a week
Employee Assistance Programme
Free on-site parking
Leicester: Subsidised canteen
About the Customer Service Team Manager role:
You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat.
You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base.
Your responsibilities as our Customer Service Team Manager will include:
Lead and motivate a team to deliver excellent customer service to our business customers.
Recruit and induct team members, provide or organise training and progress them through the probation review process.
development and conduct appraisals and performance reviews.
Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations
Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems.
Foster a spirit of teamworking and cooperation where information and best practice is shared.
What we’re looking for in our Customer Service Team Manager:
Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments.
Evidence of a ‘customer focused’ approach, where the customer is central.
Strong interpersonal skills promote a positive team spirit.
Ability to embed processes, drive consistent high-quality standard and deliver results across a team.
Integrity and willingness to take ownership of issues and reliably ‘lead by example’.
Energy, drive and an ability to act decisively in a fast-paced environment.
Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business.
Computer literacy, specifically proficiency in Microsoft Office applications
Flexible approach to working conditions and hours.
Ability to manage multiple projects and activities.
Ability to analyse and interpret information objectively to identify key causes and solutions quickly.
Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click ‘ Apply ’ today and take your next step towards a career with Viking.
Customer Service Team Manager jobs in Leicester
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