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Sytner Group
Leicester
About the role We have an exciting opportunity available for a motivated Customer Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day. This role will be based at our head office as a full-time position. Situated at our Head office near Fosse Park, Leiceste
Job Source: Sytner GroupAT Management
Leicester
Job Title: Customer Service Advisor Location: Leicester Salary: £24,250 per annum pro rota Job Type: Part-time, permanent AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding
Job Source: AT ManagementUnipart Logistics
Nuneaton
Location: Nuneaton Contract Type: Permanent Hours: Full time, 40 hours per week Salary: £26,550 plus 22 days rising holiday plus bank holidays, pension, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. As
Job Source: Unipart LogisticsPF Jones Ltd
Rugby
Job description - Two Vacancies At PF Jones we provide the best automotive products and services worldwide. We strive to offer our customers excellent service by exceeding expectations, whether its by talking a customer through their order, checking stock availability or delivering on-time. You can become part of our family business by applyi
Job Source: PF Jones LtdDiscovery
Nuneaton
JOB TITLE: Customer Service Advisor COMPANY: Flowtech SALARY: £23,497 LOCATION: Oldbury (Dudley, Wolverhampton, Birmingham) THE COMPANY: Flowtech is a leading distributor serving the hydraulic, pneumatic, industrial and process sectors. With over 180,000 products, (including many European brands), Flowtech is the largest fluid power distributor i
Job Source: DiscoveryScope Personnel
Coventry
Automotive Service Advisor Job available! We are recruiting for a fantastic opportunity with a growing franchised dealership! Job Role An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. You will facilitate the efficient operation of the Service department workshop,
Job Source: Scope PersonnelListers
Loughborough
Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday to Friday, 8am to 6pm as well as working 1 in 3 Saturdays, 8:30 am to 1pm. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a
Job Source: ListersSytner Group
Coventry
About the role We have an excellent opportunity available for an experienced and motivated Service Advisor to join our team at Sytner Coventry. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer
Job Source: Sytner GroupEnderby, England, United Kingdom
Customer Service Advisor
Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our office in Enderby, UK. The position is fulltime, working 1 day from home. You’ll join an awesome team to support our growing customer base.
About the Role
As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of bookings and performance.
Utilize the inform system for monitoring operational activities.
Report any non-compliance with agreed processes to customers and 3T Account Management.
Report daily operational Key Performance Indicators (KPIs) both internally and externally.
Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
Handle Proof of Delivery (POD) requests.
Efficiently manage the claim process.
Respond promptly and professionally to customer queries.
Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
Generate accurate operational reports on a weekly and monthly basis.
Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About you
To be ahead of the pack, you might have:
experience in a customer service role within logistics or a similar field.
and Motivation: Capable of working independently, taking initiative, and being self-motivated.
Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
Skills: Possesses excellent IT skills to navigate systems and tools effectively.
Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base
Customer Service Advisor jobs in Enderby, England, United Kingdom
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