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Yolk Recruitment Ltd
Cardiff
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, le
Job Source: Yolk Recruitment Ltdyolk recruitment
Cardiff
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leve
Job Source: yolk recruitmentRobert Half
Cardiff
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in t
Job Source: Robert HalfYolk Recruitment Ltd
cardiff, wales, United Kingdom
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, le
Job Source: Yolk Recruitment LtdFocus Resourcing
Cardiff
Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who wan
Job Source: Focus ResourcingSignature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentSearch
Cardiff
Customer Service AdvisorMay start dates£12p/h, weekly payTemp to PermFull Time 35 hours a week Hybrid Our customer service team are the heart of what we do. It's a very busy and fast paced team but they deliver and extremely high level of customer service to our customers. You will make the most of every interaction, responding to customer's querie
Job Source: Searchwild recruitment
Cardiff
Do you have a passion for customer service and believe you can provide an excellent experience?Someone who has a great attention to detail and enjoys being organised? If so, look no further. Our client that is the leader within their field and are looking for individuals with customer service experience that will provide support to their Business E
Job Source: wild recruitmentcardiff, wales, United Kingdom
Our client, a large medical device and integrated health care products and services business based in Cardiff, is seeking a Service Desk & Customer Service Manager to work on a hybrid basis at their offices.
This is an exciting opportunity to join the technical service side of this business. This role is pivotal to the ambitious growth of the service Department.
As part of Service Management team, you will play a key part in the day-to-day management and the strategic evolution of the service business. You will be personally responsible for the Customer Service and Service Desk teams through a team leader structure.
Responsibilities include:
Overall performance of the Service desk team
Meeting defined metrics and benchmarks
Complaint oversight
Identifying areas of process improvement and efficiencies
Providing data and reporting of KPI’s and trends and developing strategies for improvement.
Support in the monitoring and management of phone queues.
Developing service and business level agreements
About you:
To succeed in this role, you’ll need the following:
Solid experience in a similar customer service management role with strong skills in leading, motivating and developing team members.
Proven Business experience in a service management function including financial and personnel management.
You will have had management training / project management training.
Experience of managing change and culture change.
Excellent communication skills and planning, time management skills.
For an opportunity to join a standout business in its industry we want to hear from you.
Customer Service Manager jobs in cardiff, wales, United Kingdom
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