ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Robert Half
Cardiff
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in t
Job Source: Robert HalfYolk Recruitment Ltd
cardiff, wales, United Kingdom
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, le
Job Source: Yolk Recruitment Ltdyolk recruitment
Cardiff
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leve
Job Source: yolk recruitmentCBSbutler
cardiff, wales, United Kingdom
Our client, a large medical device and integrated health care products and services business based in Cardiff, is seeking a Service Desk & Customer Service Manager to work on a hybrid basis at their offices. This is an exciting opportunity to join the technical service side of this business. This role is pivotal to the ambitious growth of the se
Job Source: CBSbutlerFocus Resourcing
Cardiff
Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who wan
Job Source: Focus ResourcingSignature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentFocus Resourcing
Cardiff
We are looking to recruit for a works coordinator for our established company based on the outskirts of Cardiff. The position will require the successful candidate to work in conjunction with the Operations Manager and team, administering both planned and reactive works. Company offers a fantastic working environment on-site within an established t
Job Source: Focus ResourcingExponential-e
Bridgend
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off Your new role: Be the first point of contact for Exponential-e customers Responsible for
Job Source: Exponential-eCardiff
Customer Service Team Manager
An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience.
As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility.
What you'll be doing
Lead and develop a team dedicated to delivering exceptional customer service.
Champion initiatives to enhance the customer experience by utilising data from various channels.
Provide inspirational leadership to consultants, nurturing their professional growth.
Identify and cultivate talent through mentorship and coaching.
Generate management reports to drive process improvements and analyse performance metrics.
Effectively manage customer complaints within established protocols and regulatory guidelines.
Collaborate with planning managers to ensure optimal resource allocation.
Uphold integrity, regulatory compliance, and ethical conduct standards.
Ensure ongoing team compliance with regulatory and client requirements through regular training.
Adhere to internal people management processes and procedures.
Qualifications: Preferably IF1 certification
About you
Strong focus on leadership and talent development
Exceptional interpersonal skills
Results-oriented with a keen focus on metrics
Ability to prioritise tasks and manage multiple responsibilities effectively
In-depth understanding of end-to-end customer service processes
Experience:
Prior experience in a regulated environment is advantageous
Experience in complaints administration and management is desirable
Familiarity with live chat management is a plus
What you'll get in return
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
Referral programme
Store discount
You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days.
The office is operational during the following hours:
8:30am to 8:00pm Monday to Friday
9:00am to 5:30pm Saturday
10:00am to 5:00pm Sunday
9:00am to 5:00pm Bank Holidays
Please get in touch if you have any questions about this role and we can have a confidential chat about your next move!
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Customer Service Manager jobs in Cardiff
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.