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Allegiance Technology
Exeter
1st/2nd Line Engineer Salary : Up to £30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organi
Job Source: Allegiance TechnologyAllegiance Group
Exeter, England, United Kingdom
1st/2nd Line Engineer Salary: Up to £30K DOE Location: Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organ
Job Source: Allegiance GroupIn Technology Group Limited
Newton Abbot
Role: IT Support Engineer Location: Exeter Salary: £25,000 - £27,000 I am currently working with a MSP in Exeter looking for an IT Support Engineer to join their rapidly growing Team. In this position you will recive ample opportunities for training and progression and also work with Senior Support & Cloud Engineers to further advance your technic
Job Source: In Technology Group LimitedIn Technology Group Limited
Newton Abbot
Role: IT Support Engineer Location: Exeter Salary: £25,000 - £27,000 I am currently working with a MSP in Exeter looking for an IT Support Engineer to join their rapidly growing Team. In this position you will recive ample opportunities for training and progression and also work with Senior Support & Cloud Engineers to further advance your techni
Job Source: In Technology Group LimitedIn Technology Group
Newton Abbot
Role: IT Support Engineer Location:Exeter Salary:£25,000 - £27,000 I am currently working with a MSP in Exeter looking for an IT Support Engineer to join their rapidly growing Team. In this position you will recive ample opportunities for training and progression and also work with Senior Support & Cloud Engineers to further advance your technica
Job Source: In Technology GroupWoodrow Mercer Engineering
Torquay
Job role: Field Service Engineer (Trainee Domestic Appliance Engineer) Location: Torquay Basic salary: £28,000 – £34,000 + a fantastic bonus scheme and overtime with earnings exceeding £40,000+ Fantastic opportunity for technically minded individuals to work for one of our prestigious manufacturers to the White Goods / Domestic Appliance industr
Job Source: Woodrow Mercer EngineeringCarbon 60
Exeter
Operations Analyst/ Site Service Engineer Carbon60 are recruiting for an Operations Analyst/ Site Service Engineer to work with a waste, water, and energy management solutions client of ours. This Operations Analyst position is on a permanent basis and has become available due to continued growth and expansion. The ideal candidate is someone who ha
Job Source: Carbon 60Carbon 60
Exeter
Operations Analyst/ Site Service Engineer Carbon60 are recruiting for an Operations Analyst/ Site Service Engineer to work with a waste, water, and energy management solutions client of ours. This Operations Analyst position is on a permanent basis and has become available due to continued growth and expansion. The ideal candidate is someone who
Job Source: Carbon 60Exeter, England, United Kingdom
Who we Are
Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What you'll be doing
Reporting to the 2nd Line Team Manager, you'll form part of a growing team that works closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.
Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. The majority of our customers are located in Devon, but there will be occasional visits required to surrounding counties (Cornwall / Somerset / Dorset).
Tasks will include:
Providing a technical escalation point for 1st line team members and ensuring technical escalations to 3rd Line are informative and precise.
Customer site visits (PC Installs / switch installs / internet line switch overs / new printers etc)
Responding to escalated, complex and high impact issues within SLA.
Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems.
Creating knowledge articles for peer use and knowledge transfer
Provide training where necessary to all team members.
Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation
What we're looking for
Experience in an ITIL Service Desk.
Strong understanding of core systems including O365, Azure, Domain administration
Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc.
What you’ll get from us
Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
Knowledgeable, high-achieving, experienced and fun colleagues
A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better.
2nd Line Analyst jobs in Exeter, England, United Kingdom
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