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1st/2nd Line Support Engineer

Exeter

1st/2nd Line Engineer

Salary : Up to £30K DOE Location : Exeter

My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Key responsibilities

Ensure IT issues raised via phone, email, ticketing software are all logged correctly

To resolve issues adhering to SLA's, ensuring to update helpdesk system

Install new hardware (printers, servers, work stations etc)

Install software for end users

Ensure issues / tickets are resolved or escalated to completion

Set up accounts, passwords (new and resets), permissions

Monitoring IT systems and infrastructure

Helping the team with any internal or external projects

Occasional on-site visits

Skills:

Microsoft Office 365

Antivirus solutions

Internet Connectivity

Active Directory / Group Policies

Cloud support (Azure, AWS)

Backup systems (Veeam, backup exec etc)

Software and hardware installs

Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst

Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth

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1st/2nd Line Support Engineer jobs in Exeter

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