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Customer Service Manager

Birmingham

Customer Service Manager

£38,000

Coleshill

The Company

An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned.

What will you do as a Customer Service Manager?

Process complex sales orders via SAP

Provide support and KPIs to a team of 3

Handling customer enquiries and complaints

Be the first point of contact with logistics providers

Run sales reports for regional managers

Promote web shop and promotions for B2B Customers

Manage client price lists

Support our UK and ROI customer base with their sales orders, queries and deliveries.

Processing sales orders received daily via phone, email or e-commerce

What will you need as a Customer Service Manager?

Driver and own transport due to location

Experience within an office-based customer service role

Confident, excellent communication skills and good telephone manner

Knowledge of SAP would be an advantage

Understanding UK and International order processing

Previous experience managing a customer service team

What ’s on offer

Parking

Working in a small team with full training

1 Day from home after training

23 days holiday

Working hours are 8am to 4pm

Job Number 7658

Apply

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Customer Service Manager jobs in Birmingham

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