Customer Service Manager
Birmingham
Customer Service Manager
£38,000
Coleshill
The Company
An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned.
What will you do as a Customer Service Manager?
Process complex sales orders via SAP
Provide support and KPIs to a team of 3
Handling customer enquiries and complaints
Be the first point of contact with logistics providers
Run sales reports for regional managers
Promote web shop and promotions for B2B Customers
Manage client price lists
Support our UK and ROI customer base with their sales orders, queries and deliveries.
Processing sales orders received daily via phone, email or e-commerce
What will you need as a Customer Service Manager?
Driver and own transport due to location
Experience within an office-based customer service role
Confident, excellent communication skills and good telephone manner
Knowledge of SAP would be an advantage
Understanding UK and International order processing
Previous experience managing a customer service team
What ’s on offer
Parking
Working in a small team with full training
1 Day from home after training
23 days holiday
Working hours are 8am to 4pm
Job Number 7658