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Techtronic Industries - TTI UK
Marlow
Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market. We have a
Job Source: Techtronic Industries - TTI UKMulberry Recruitment
Farnborough
Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday - Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent custo
Job Source: Mulberry RecruitmentproAV Limited
Egham
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of custome
Job Source: proAV LimitedTrinity Resource Solutions
Marlow
Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basisIf you're looking for a company with great benefits and culture - then please apply! This leading international power tools company are
Job Source: Trinity Resource SolutionsMulberry Recruitment
Farnborough
Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday - Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent cus
Job Source: Mulberry RecruitmentS4 Personnel Ltd
Marlow
Ref: 1826 Job Title: Customer Service Agent (Temporary) Salary: £24,000 - £26,000 Location: Marlow (Hybrid) Length: 2-3 months (potential longer) If you have telephone and Customer Service experience this is a great opportunity to work for a well-respected employer. Our client is looking for someone with customer service experience who can resolve
Job Source: S4 Personnel LtdR3vamp Limited
Reading
Customer Services Agent Circa £28k Remote Working Permanent Your New Company Our client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Agent to support the eCommerc
Job Source: R3vamp LimitedHays Specialist Recruitment Limited
Egham
Your new company A leading international supplier of professional equipment is looking for a permanent Customer Service Agent to join their team full time. This role is based in Surrey, and it is an exciting opportunity to join a company and team who are as passionate about the products as the customers. Your new role As a Customer Service Agent,
Job Source: Hays Specialist Recruitment LimitedEgham
Customer Service Agent/Helpdesk Agent to be a key part of my clients Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity.Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities for Customer Service Agent Single point of contact to meet the communication needs of key international customers.Management and ownership of cases throughout their lifecycle and through to completion.Case diagnosis and first line qualification of issues before call out.Ensure cases are restored for service within SLA.Central point of contact between international customers and suppliers.Booking of engineering resource / Logistics / Travel / Critical spares etc.Raising of accurate escalations in a timely manner.Booking of preventative maintenance visits.Engagement with other departments.Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirementsEffective action and follow-up of required activitiesA meticulous attention to detailAdministration and organisational skillsCommercial awarenessExcellent customer relations and interpersonal skillsAbility to take responsibility. Desirable skills Experience of incident-based ticketing systemsExperience of CRM systems, (ideally Microsoft Dynamics)Experience of SAPExperience of working in an AV / VC technology arenaPrevious Customer Service experience
Customer Service Agent jobs in Egham
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