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Brook Street UK
Loughborough
Customer Service Advisor Location - Loughborough Hours - Full time Shift work (12hour shifts, 4 on - 4 off) Salary - £11.44, DBS required Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough Front Office/Reception Establish positive relationships with the residents, Res-Life Team, colleagues, suppliers and st
Job Source: Brook Street UKThe Portfolio Group
Hinckley
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such
Job Source: The Portfolio GroupER Recruitment Limited
Leicester
Customer Service Advisor Syston, Hybrid (2 days office based) £23,754 + bonuses Do you have experience handing a large amount of inbound calls in a contact centre team? Are you passionate about resolving customer issues and complaints? Do you want to work for a business who celebrate success & offer great training? The Company: ER Recruitment are w
Job Source: ER Recruitment LimitedSF Recruitment
Hinckley
SF Recruitment are looking to recruit a Customer Service Advisor to work for a leading business based in Hinckley. The role requires you to excel in enthusiasm as part of their account management team. You will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fas
Job Source: SF RecruitmentVistry Group PLC
Leicester
Role overview ID: 2024-5057 Entity: Vistry Region: Vistry North East Midlands Department: Customer Service Contract Type: Permanent - Full Time Job Location: Enderby, Leicestershire Date Posted: 09.05.2024 We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicester
Job Source: Vistry Group PLCER Recruitment Limited
Leicester
Customer Service Advisor Syston, Leicestershire - Hybrid working (2 days office based) £23,500 - £25,000 p.a. Start Date 24th June Do you enjoy being on the phones building rapport & handling customer queries? Have you previously worked in a call centre or customer service office environment? Would you like to be a part of a modern, innovate lea
Job Source: ER Recruitment LimitedAdecco
United Kingdom
HYBGRID Customer Support Administrator Permanent Warwick Competitive Salary Great benefits: 25 days AL, Adecco are currently recruiting for a well-established client based in Warwick, This company offers a great benefits package, working environment and opportunity to work from home after training. Duties Action amendment requests to system builds
Job Source: AdeccoMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester. This is a role which offers hybrid working, full time hours and is a permanent position. THE ROLE & YOUR RESPONSIBILITIES: To answer calls and take claim ownership where possibleDeal with queries across all departments w
Job Source: Macildowie Recruitment and RetentionUnited Kingdom
Providing 1st line support to customers
Dealing with queries through webchat and email
Purple Rocket Recruitment is working with an IT specialist in Leicester who is looking for an experienced customer service assistant. The company offers a fantastic work life balance with 2 days working in the office and 3 days working from home. This role would be perfect for someone who has previous customer service experience and has a keen interest in IT and wants to get a role within 1st Line Support. The responsibilities as a Customer Service Advisor are as follows; To effectively manage large amounts of incoming calls and be the first point of contact for the users.
To provide appropriate solutions and alternatives to issues (if an option) within the SLA time limits and follow up accordingly to ensure resolution.
To ensure all customer interactions are recorded on the Helpdesk System.
To ensure that the service provided to the end users of the systems is of the quality expected.
To prioritise own workload, multi-task and manage own time effectively.
To understand the priority levels for incoming calls and ensure that the escalation process is followed accordingly.
To fully understand the needs of the end users and come up with solutions to their needs.
To manage the expectations of end users, progressing calls that could turn into wider problems, identifying training needs, and coming up with solutions to these issues with the Customer Service Supervisor.
To build strong relationships with users and clients through proactive communication.
To use own initiative to pick up and take ownership of incoming calls and emails, and in looking for solutions to problems/queries and in engaging users with the systems.
To use the internal system as the first point of call for troubleshooting customer queries/issues.
To ensure the knowledge base is populated with all issues encountered and resolved.
To identify opportunities for up sell of products.
To represent, promote and maintain a positive attitude and image for the Helpdesk team.
To be able to work in an ever changing, fast paced environment, and adapt to this quickly and efficiently.
To ensure product knowledge is always up to date, and to ask for additional support if/when needed
Carry out any other duties appropriate to the role.
The working hours are Monday to Friday 9-5.30pm. The company offers great training and career progression. They offer a relaxed working environment with an element of team building and socialising after a hard days work.Company Benefits; 25 days holiday plus bank holidaysPrivate Medical HealthareCompany Pension Perkbox Discount
Customer Service Advisor jobs in United Kingdom
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