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Page Personnel Secretarial & Business Support
Leeds
Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone experienced within Customer Services looking to join a significantly growing business which are offering an excellent career path and dev
Job Source: Page Personnel Secretarial & Business SupportPage Personnel Secretarial & Business Support
Leeds
Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression plan? Are you passionate about delivering the best possible customer journey? Then this could be the role for you! Client Details Are you currently
Job Source: Page Personnel Secretarial & Business SupportPage Personnel
Leeds
Contact Centre Outsource Manager Leeds - predominantly on site £45,000 - £50,000 Progressive & forward thinking organisationClient Details Page Group are working exclusively with a very forward thinking and progressive, contact centre led organisation who are looking to appoint a Contact Centre Outsource Manager. This is seen within the organisati
Job Source: Page PersonnelPage Personnel Secretarial & Business Support
Bradford
Contact Centre Improvement Manager £60,000 - £70,000 plus car / allowance, Bonus & Package 3 / 4 days on site Within the contact centre function working closely with Operation, CI, Planning and other support functions Responsible for improving the customer journey & outcomes Client Details Page Group are delighted to be working in partnership with
Job Source: Page Personnel Secretarial & Business SupportPage Personnel Secretarial & Business Support
Leeds
Contact Centre Outsource Manager Leeds - predominantly on site £45,000 - £50,000 Progressive & forward thinking organisation Client Details Page Group are working exclusively with a very forward thinking and progressive, contact centre led organisation who are looking to appoint a Contact Centre Outsource Manager. This is seen within the organisati
Job Source: Page Personnel Secretarial & Business SupportKM Education Recruitment Ltd
Leeds
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Contact Centre Tutor/Trainer Location: Remote Salary: £30,000 Type: Full Time, Permanent Essential Criteria: Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent. Must have worked within a Call/Contact Centre
Job Source: KM Education Recruitment LtdKM Education Recruitment Ltd
Leeds
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Contact Centre Tutor / Trainer Location: Remote Salary: £30,000 Type: Full Time, Permanent Essential Criteria: Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent. Must have worked within a Call/Contact C
Job Source: KM Education Recruitment LtdSudale Search & Select
Leeds, England, United Kingdom
Are you a Contact Centre Manager looking for the next step in your development? Are you immediately available/ short term contract and need your permanent next step? Can you balance the needs of the business with those of your team and influence change? Are you confident running a sales operation? Overview: We may just have the opportunity for yo
Job Source: Sudale Search & SelectLeeds
Are you a Contact Centre Manager looking for the next step in your development?
Are you immediately available/ short term contract and need your permanent next step?
Can you balance the needs of the business with those of your team and influence change?
Are you confident running a sales operation?
Overview:
We may just have the opportunity for you! This is a great role for someone looking to Contact Centre Manager to a Head of role, reporting directly into the Managing Director. The opportunity to expand/ develop the role is there for the person that really wants to drive their own development.
The Business:
An SME Financial Services business who have 2 distinct markets. They are a family-owned business who are set to grow in 2024. There is a great opportunity to grow, build and develop the existing team.
The Role:
As the Head of Contact Centre, you will be leading a team of 3 Team Managers, with overall responsibility of running a team of 30 FTE. The team are a well-established talented team who are responsible for booking appointments/ visits for Financial Advisors across the UK. These are a mix of inbound and outbound calls, with all of the calls being those who are existing customers or who are making active enquiries through various digital channels.
As the Head of Contact Centre, you will be responsible for setting and managing KPIs, presenting forecasts, appointment figures and customer experience data to the SLT/ Board, coaching and developing the Team Managers and overall driving performance of the department. You will ensure that customers are placed at the heart of the operation, whilst ensuring high levels of engagement from the Contact Centre team. You will listen to the team and represent their voice in leadership meetings, always balancing the needs of the team, customer, and the business.
As the Head of Contact Centre, you will:
Have led/ managed a contact centre team previously.
Travel to the site in Leeds 3 x per week.
Have strong presentation skills, with the ability to "hold a room." Presentations will be a regular part of your role.
Be highly data literate, able to use that data to inform effective decision making.
Be able to start within a 1-week notice
The Package:
Salary: £45,000 - £50,000 (OTE £65,000)
Benefits:
Hybrid working available - 3 days in office
25 days holiday - plus bank holidays
Birthday day off
Holiday purchase scheme
Flexible working hours
Cash healthcare plan
Cycle to work scheme
Car share scheme
Enhanced maternity and paternity pay
Gym discounts
Access to training
Paid volunteering day
Fun, friendly office atmosphere
The Interview Process:
Screen with Kerry @ Sudale Search
Presentation with current Head of and Managing Director (30-60-90 day)
Meet the team.
Head of Contact Centre jobs in Leeds
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