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Office Angels
Leeds, England, United Kingdom
Are you an organised and proactive individual looking to kick-start your career as an Assistant Office Manager? Our client, a small, specialist business in need of administrative support, is seeking a talented individual to join their team. This is a fantastic opportunity for someone who is ready to take on a challenging and varied role in a fast-p
Job Source: Office AngelsVision Express
Leeds
Role overview As a Contact Lens Optician at Vision Express, you’ll mainly provide your specialist expertise in fitting and providing contact lenses to our customers. You’ll conduct eye exams to determine the type of lenses that are suitable for each customer’s needs and provide education and support on contact lens care and maintenance, dependin
Job Source: Vision ExpressSudale Search & Select
Leeds, England, United Kingdom
Are you a Contact Centre Manager looking for the next step in your development? Are you immediately available/ short term contract and need your permanent next step? Can you balance the needs of the business with those of your team and influence change? Are you confident running a sales operation? Overview: We may just have the opportunity for yo
Job Source: Sudale Search & SelectSalute
Leeds, England, United Kingdom
Are you Data Centre Facility Engineer looking for a great opportunity but only available part time? Salute has several great opportunities in our key locations - supporting critical facilities - working on a 1 in 3 week call out rota. Salute is a global leader in delivering data centre services – with established operations in the US and with a ra
Job Source: SaluteFMG
Huddersfield
Location: Huddersfield Salary: £25,732.57 - £32,126.61 depending on experience Contract: Full-time, Permanent Are you an experienced team leader looking for a new challenge? Do you have experience in the motor insurance industry? Do you want to join a growing organisation who will invest in your career development? Due to continued growth, we’re
Job Source: FMGCRS
Leeds, England, United Kingdom
My client is a disruptive Payments company who have recently been listed in the top 50 fintech start-ups by Beauhurst and are on track to be the 4th largest payment provider in the UK. They are entering an exciting and rapid phase of growth so this is a great opportunity to join an environment that fosters growth and innovation. They are looking t
Job Source: CRSMarmion
Harrogate, England, United Kingdom
We are searching for an organised individual with excellent communication skills to join a connected outsourced agency provider as a Business Support Executive based in Harrogate. £23,500- £25,000 per annum 24 days holiday + Bank Holidays Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more) Hybrid Working (3
Job Source: MarmionEyzon
Leeds, England, United Kingdom
I am working with an established and growing financial services business in the Leeds area. Supporting the HR Business Partner and HR Advisor, this role will provide high-quality support to the HR function as well as other senior managers across the business. This opportunity is a fully admin-focused role with the chance to gradually develop to HR
Job Source: EyzonLeeds
Contact Centre Outsource Manager
Leeds - predominantly on site
£45,000 - £50,000
Progressive & forward thinking organisation
Client Details
Page Group are working exclusively with a very forward thinking and progressive, contact centre led organisation who are looking to appoint a Contact Centre Outsource Manager. This is seen within the organisation as a key role to help achieve key business wide objectives
Description
The role of Contact Centre Outsource Manager will manage the relationship with a 3rd party outsourced contact centre provider through all daily activities.
You will ensure that Service Levels meet contractual obligations and manage performance if SLAs are not met. The role will be responsible for the implementation and drive of key metrics and KPI's around contact centre performance, looking at AAT, Abandonment rates, customer satisfaction, quality assurance, first time resolution and much more.
Through regular review and transparent communication you will create and build a strong working relationship with the outsource provider, leading to better outcomes for all involved parties
Profile
Experience managing an outsourced contact centre relationship
Understanding of contact centre technologies and metrics
Ability to build strong working relationships
Ability to analyse and interpret data
Strong communicator
Job Offer
The role of Contact Centre Outsource Manager will join a growing organisation within the B2B sector
The role offers a salary of up to £50,000 depending on experience along with generous company benefits
Located in Leeds with great links to the M1, the role is predominantly office based but may offer 1-2 days working from home
Contact Centre Outsource Manager jobs in Leeds
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