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Workshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentWorkshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentE Personnel Recruitment
Southampton
Exciting opportunity for a Customer Service Advisor to join a thriving company in Eastleigh! Join us on our exciting journey as we grow and expand. We're seeking a dedicated Customer Service Advisor to be part of our dynamic team. Salary: £25,500 per annum Employment Type: Temp to Perm Full-time hours Location: Office-based As our a Customer Servic
Job Source: E Personnel RecruitmentOnecom
Whiteley
Customer Service Advisor Location: Whiteley, 2 days in office, 3 days from home or office Competitive Salary: £24,000 + KPI bonus up to £4500 per year (paid monthly) - Earn up to £28,500 per year Fantastic Hours: Mon – Fri, 40 hours...
Job Source: OnecomTeam CV LTD
Eastleigh
Monday to Friday 08:00 - 17:00 (40 hours per week ) Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of
Job Source: Team CV LTDPage Personnel
Chichester
An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills. Client Details The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their
Job Source: Page PersonnelPlatinum Recruitment Consultancy
Southampton
Job role - Customer Service Advisor Location - Southampton Salary - up to £23,000 Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor. Why choose our Client? My client is a leading nationwide service provider specialising i
Job Source: Platinum Recruitment ConsultancyPage Personnel Secretarial & Business Support
Chichester
An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills. Client Details The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their cl
Job Source: Page Personnel Secretarial & Business SupportPortsmouth
As a Driver Support Advisor (DSA), you'll be the initial point of contact for customers. Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and eventually web chat, all aimed at achieving top-notch customer service.
Client Details
Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth.
Description
The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are:
Interacting with multiple customers throughout their driver journey.
Handling help desk queries via phone, email, or future web chat.
Striving to resolve queries on the first contact.
Building lasting relationships through open communication.
Addressing complaints and offering solutions promptly.
Becoming a strong advocate for our products and services.
Reviewing customer reports, rectifying errors, and maintaining accurate records.
Completing basic administrative tasks, such as fuel card management.
Identifying and implementing business and process improvements.
Going the extra mile to engage customers and fleet contacts.
Profile
The successful candidate for the Customer Service Advisor (Driver Support Advisor) is someone who with the following:
Essential Skills:
Exceptional communication and relationship-building skills.
Strong commitment and engagement with the business.
Ability to multitask, prioritise, and organise workload effectively.
Enthusiasm for delivering excellent customer service.
Advanced problem-solving skills for customer complaints.
Track record of exceeding call quality and customer satisfaction targets.
Accurate data entry skills.
Desirable Skills:
Experience in Contract Hire, Fleet Management, or the motor trade.
Proficiency in Microsoft Office, especially Excel and Outlook.
Quick learning ability for in-house systems.
Familiarity with CRM systems and practices.
Key Attributes:
Comfortable communicating with customers over the phone.
Can-do attitude with persistence and dedication.
Ability to handle challenging situations with a positive outlook.
Goal-oriented, striving to meet SLA and targets.
Resilient and open to constructive feedback.
Strong attention to detail and commitment to promises.
Job Offer
The candidate for the Customer Service Advisor (Driver Support Advisor) role will get:
Competitive starting salary with bonus potential.
Generous holiday allowance and bank holidays.
Excellent pension scheme.
Company Car Scheme after probation.
Private Medical Cover and Life assurance scheme.
Retail discounts and well being initiatives.
Hybrid working policy, including two days working from home per week.
Customer Service Advisor Driver Support Advisor jobs in Portsmouth
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