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Workshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentCoreLogic
Fareham
At CoreLogic, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and
Job Source: CoreLogicPage Personnel Finance
Portsmouth
As a Driver Support Advisor (DSA), you'll be the initial point of contact for customers. Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and eventually web chat, all aimed at achieving top-notch custom
Job Source: Page Personnel FinanceTop Jobs Group Ltd
Hilsea
We are recruiting for a Contact Centre Advisor for one of our environmental management clients in Portsmouth. You will be providing an excellent service as first point of contact to all the customers in line with company standards. Arranging the most effective solution for the customers and proactively seek opportunities to upsell to customers. Yo
Job Source: Top Jobs Group LtdElite Employment
Ringwood
Based in Ringwood, my client is looking to recruit Customer Service Advisor to join the busy team on a temp to perm basis. Duties Responding to our customers via email Dealing with customers queries on our system To deliver a superb customer experience by responding quickly and professionally at all times Getting it right "first time every time" To
Job Source: Elite EmploymentE Personnel Recruitment
Southampton
Exciting opportunity for a Customer Service Advisor to join a thriving company in Eastleigh! Join us on our exciting journey as we grow and expand. We're seeking a dedicated Customer Service Advisor to be part of our dynamic team. Salary: £25,500 per annum Employment Type: Temp to Perm Full-time hours Location: Office-based As our a Customer Servic
Job Source: E Personnel RecruitmentPLATINUM RECRUITMENT CONSULTANCY LIMITED
Southampton
Job role - Customer Service Advisor Location - Southampton Salary - up to £23,000 Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor . Why choose our Client? My client is a leading nationwide service provider specialising in M
Job Source: PLATINUM RECRUITMENT CONSULTANCY LIMITEDReed
Winchester
Customer Service Advisor Salary up to £27,000 Permanent Full-time Based in Basingstoke Hybrid working REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with a background in Customer Service. As a Customer Service Advisor
Job Source: ReedSouthampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre
Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague either via email, telephone or written communication to ensure efficient and low effort customer service
Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
Provide timely updates to customers and end users to maintain a positive customer journey.
Skills and abilities
Positive can-do attitude and always looking for ways to improve
Able to take ownership of tasks
Customer focused and driven to exceed excellence
Team player who encourages positive communication and respect
Experience working in Customer Service within a Contact Centre – Inbound or Outbound would be ideal but not essential
Proficient in the use of various software applications
Be able to communicate effectively via multiple channels including over the telephone, email, chat or online ticket.
Be able to triage / troubleshoot enquiries remotely, be it product or situational issue, and provide guidance on what to do next.
Handling large volumes of queries (up to 100 per day during peak times)
Please note this role is hybrid following the completion of 4 weeks office based training
Working Hours
Monday to Thursday – 08.30 – 17.00 (45 mins unpaid lunch)
Friday – 08.30 – 16.00 (Earlier 15.00pm finish in summer months)
Salary: £24,500 per annum
Hybrid Pattern – Set Pattern
Monday and Friday each week home working, Tuesday, Wednesday, Thursday in office
Customer Support Advisor jobs in Southampton
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