Customer Support Analyst Apprentice

Sheffield

We want clients for the long haul. We’re honest, transparent and fair, and we pull out all the stops so our clients know we’re a rock they can always lean on.

We want to compete on quality not price. That’s why it’s vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills.

We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled.

We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them.

Job Description:

The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation.

Key Duties:

Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives.

Assist in the design and development of comprehensive solutions that align with client needs and industry best practices.

Create technical documentation, including system architecture diagrams, specifications, and implementation plans.

Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development.

Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns.

Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment.

Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture.

Requirements:

Previous experience in software development, systems engineering, or a similar technical role is preferred but not required.

Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services.

Excellent problem-solving and analytical skills, with a keen attention to detail.

Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders.

Ability to work effectively both independently and as part of a team.

Enthusiasm for learning new technologies and methodologies.

Relevant certifications

Entry Requirements:

Standard entry:

Level 3 qualification (apprenticeship/A-levels/BTEC, etc)

OR equivalent work experience (typically two years in a relevant role)

Plus:

5 GCSEs, including English and Maths at Grade 4 (C) or above

Experience with using Excel and Microsoft products (or similar)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Benefits:

Private health

Pension

25 days holiday

Innovative, growing business with an excellent reputation

Part of a larger and expanding IT Services Group offering future career opportunities

Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Apply now!