ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Airship Services Ltd
Sheffield
Airship have an exciting opportunity for a Customer Support Representative to join the team! Location: Park Hill, Sheffield Salary: £23K per annum Job Type: Full time Customer Support Representative – About Us: Airship, a thriving SaaS company headquartered in Sheffield, specialises in serving premier brands within the vibrant UK Hospitality s
Job Source: Airship Services LtdVenatu Consulting Ltd
Doncaster
Client Support Representative £12.50 Per Hour Doncaster Temporary Our client is looking for a Client Support Representative to support them during a busy period. The vacancy is based in Doncaster and will be for 2 – 4 weeks. This is an immediate start for the right person. Duties include. Ensure that new applications are processed. To provi
Job Source: Venatu Consulting LtdDFS
Doncaster
We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team. As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter. Your primary objective will be to ensure
Job Source: DFSHamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Rotherham
Our client is looking for an enthusiastic and driven Customer Account Representative to join their rapidly growing business. Fantastic working environment with genuine career progression based in stunning offices in Sheffield. To be successful within this role the candidate must be highly numerate with attention to detail, have exceptional communic
Job Source: Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & MarketingPareto
Chesterfield
Customer Care Representative Our client is an established tech company with 30 years experience in distributing cutting-edge Security, Video Surveillance and Access technology to more than 250,000 trade installers. This is an exciting opportunity for graduates as they are now searching for ambitious, dynamic Customer Care Representatives to join th
Job Source: ParetoStar People
Sheffield, England, United Kingdom
Virtual Sales and Customer Insights Manager | Medical Devices Sheffield, Office based This is an exciting role for someone who is looking to break into the medical device sales environment; you will be responsible for maximising and promoting the sales of our client’s portfolio through virtual and telephone sales. You would also look to maintain a
Job Source: Star PeopleQA Ltd
Sheffield
We want clients for the long haul. We’re honest, transparent and fair, and we pull out all the stops so our clients know we’re a rock they can always lean on. We want to compete on quality not price. That’s why it’s vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills.
Job Source: QA LtdAUTAJON LABELS
royston, england, United Kingdom
Autajon Labels Royston: We are an award-winning label printing company, established in 1984 as Royston Labels Ltd, and joined the Autajon Group in 2023. As a growing business, we pride ourselves on developing high-end, top-quality labels for our well-known clients in the Cosmetics & Toiletries, Health & Nutrition, Drinks, and Pharma industries. We
Job Source: AUTAJON LABELSSheffield
Airship have an exciting opportunity for a Customer Support Representative to join the team!
Location: Park Hill, Sheffield
Salary: £23K per annum
Job Type: Full time
Customer Support Representative – About Us:
Airship, a thriving SaaS company headquartered in Sheffield, specialises in serving premier brands within the vibrant UK Hospitality sector, including household names like Byron, The Alchemist, Leon, Turtle Bay, Chilango, Boxpark and more. The close-knit team dedicated to camaraderie, mutual support, and have a passion for delivering excellence.
Customer Support Representative – The Role:
As a Customer Support Representative you will be the first point of call for reactive support requests from our customers. You will be responsible for answering customer queries, troubleshooting issues & escalating where needed. You will take ownership of our support desk software (Intercom) to manage incoming queries, as well as writing and editing our support articles within our “Academy”, to allow our customers to self-help where they feel comfortable to do so.
You will work closely with the Customer Success team to ensure our customers are happy with our products, are being responded to quickly, and kept up to date with any new product features that we release.
Customer Support Representative –Key Responsibilities:
- Become an encyclopaedia of knowledge about how our products work and what they are capable of. Use that knowledge to help our customers apply this to their businesses
- You’ll become an expert with our support desk software (Intercom) to ensure all incoming requests are kept on top of and dealt with within our SLAs
- You’ll maintain external communication with our customers to inform them about any new features or updates to our products. This will include creating weekly newsletters & updating any chat bots / pop ups with the most up to date information
- Craft and maintain our support centres, writing and updating articles to help reduce the amount of times you have to answer the same questions by delighting our customers with a place that they can self-service their support queries
- Ensure that all customers have a great experience with our products - where the product ever falls down on reliability, usability or speed, be the voice that gets that information back to our product team so we can fix it. Through your feedback and empathy with our customers’ challenges, you will be able to influence the direction of our products
- Communicate efficiently and effectively with our customers, whether it be via our ‘support desk’, email or over the phone
Customer Support Representative – You:
- Excellent communication and writing skills, the ability to explain complex topics in easy to understand and concise English
- The ability to manage a large amount of incoming inquiries
- A passion for talking to customers, all day, every day
- Great problem-solving abilities and experience in a troubleshooting environment
- The ability to manage workload and work deadlines
- Great organisational skills and attention to details
- A creative mindset
Beneficial, but not essential:
- Experience with CRM and Email Marketing
- Experience within the hospitality industry
- Experience using Intercom for answering support queries
- Experience with a SaaS company
Customer Support Representative - The Benefits:
- 28 days holiday
- Full private health insurance provided
- Cycle-to-work scheme & Bike storage
- Dog friendly office
- Electric car lease
- 10% of your time is spent learning something new
To apply for the role of Customer Support Representative , click “Apply” below!
Customer Support Representative jobs in Sheffield
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.