Service Desk Analyst
Exeter, England, United Kingdom
Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance
A privately owned, small technology company are looking for a Service Desk Analyst to join their team based in Exeter. As a Service Desk Analyst , you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield i.e. Cornwall, Somerset, and Bristol areas.
The role offers hybrid working; with a minimum of 2 days a week in the office, Monday to Friday covering 8 am- 6 pm (Rota).
You must have a full UK driving licence and your own vehicle with business insurance.
Service Desk Analyst Responsibilities:
Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start to finish
Dealing with a range of customer incidents, resolving, and progressing proactive alerts, both in person and remotely
Providing support to the internal training team
Providing customers with a one-stop support service
Service Desk Analyst Requirements:
Proven experience in providing excellent IT support
Experience working within a Service Level Agreement (SLA) environments
Microsoft Certified on a desktop Operating System (Windows 7 onwards)
Familiarity with HP System Manager, Dell OpenManage, ymantec Backup Exec, Veeam, Datto, NSLookup, Ping, and Tracert
Experience with 3rd party Vendors – HP Dell and Lenovo
A full UK driving licence and your own vehicle with Business Insurance
Company Benefits:
The company aspire to promote a healthy work-life balance and offer opportunities to forward a successful career in IT with learning and development plans. They also have the following benefits in place:
23 days’ holiday (plus bank holidays) which increases with length of service
Extra day off on your birthday
Instant reward and recognition scheme; earn gift cards for popular retailers
Family & discretionary leave (for those important moments in life)
Hybrid working
Access to company van (terms and conditions apply)
Regular social and charitable fundraising events
Free Office 365 subscription and domain name
Pool table, bar football and retro gaming areas in the office
Staff tickets for Crealy Theme Park
Cycle-to-work scheme
Enhanced pension scheme
Recruitment Consultant: Conor Mellamphy
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