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Xact Placements Ltd
Oxford
Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on
Job Source: Xact Placements LtdHumand Talent
Oxfordshire
Job Description Attention IT professionals! Are you looking for an exciting opportunity to join a company that values teamwork , communication ️, and customer satisfaction? Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-mot
Job Source: Humand TalentHumand Talent
oxfordshire, england, United Kingdom
Attention IT professionals! Are you looking for an exciting opportunity to join a company that values teamwork , communication ️, and customer satisfaction? Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer wi
Job Source: Humand TalentMars Recruitment
Kidlington
1st Line Support Consultant, Kidlington, £20,000 - £25,000 Our client are a leading IT Managed Service provider in Oxfordshire andare seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Consultant to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing
Job Source: Mars RecruitmentRandstad Delivery
Oxford
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: £22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Oxford
Job Source: Randstad DeliveryPrince Talent & Resourcing | B Corp™
Oxfordshire
Job Description IT Support Analyst - 1st Line - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National Grid as well as ind
Job Source: Prince Talent & Resourcing | B Corp™Prince Talent & Resourcing | B Corp™
oxfordshire, england, United Kingdom
IT Support Analyst - 1st Line - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National Grid as well as industrial and commerc
Job Source: Prince Talent & Resourcing | B Corp™Humand Talent
oxfordshire, england, United Kingdom
Ready to Dive into Cutting-Edge Tech? Our Client: A dynamic company developing high-performance software and hardware for various industries. Committed to providing excellent IT solutions and support to internal stakeholders. What's In It For You: Leading Legacy: Join an award-winning team shaping the future. Global Impact: Work in offices wor
Job Source: Humand TalentOxford
Your New Company Our client is a British multinational logistics, supply chain, manufacturing, and consultancy company based in Oxfordshire. With operations spanning Europe, North America, Australia, and Japan, our clients operate across various sectors, including automotive, retail, technology, and rail.
Your New Role
As a First Line Network Engineer, you'll play a vital role in ensuring the smooth operation of our network infrastructure. Your responsibilities will include managing and troubleshooting network issues via the helpdesk, adhering to established Service Level Agreements (SLAs). You'll interact with customers and internal stakeholders to promptly resolve networking issues, log and track incidents using a ticketing system, and maintain the monitoring system for timely detection and resolution of network device issues. Additionally, you'll handle alerts related to access points, VPN tunnels, firewalls, and device resources. Effective time management and collaboration with team members to escalate and resolve complex issues will be essential. Regular site audits will ensure network infrastructure integrity and compliance with established standards. Attending team meetings will allow you to contribute to ongoing projects and enhance network performance and security.
What You'll Need to Succeed
Certification: Cisco Certified Network Associate (CCNA).
Experience: Proven track record of managing and troubleshooting network issues.
Technical Proficiency: Skilled in firewalls, routing, switching, and wireless technologies.
Preferred Knowledge: Familiarity with Fortinet firewall, Cisco/Aruba Switching, and Cisco/FortiAP wireless systems.
Troubleshooting Skills: Ability to read logs and packet captures effectively.
Infrastructure Review: Experience identifying end-of-life devices, expiring certificates, licencing, and firmware versions.
Change Management: Familiarity with change management processes and documentation.
Communication: Excellent communication skills for interactions with customers and internal teams.
Desirable:
Additional Certifications: CompTIA Network+ or Cisco Certified Network Professional (CCNP).
Monitoring Tools: Experience with network monitoring tools.
Cloud Networking: Familiarity with cloud networking technologies (e.g., AWS, Azure).
Security Knowledge: Understanding of network security practices and protocol
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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1st Line Network Support Engineer jobs in Oxford
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